Job Description

Company DescriptionNIQ GFK CMI\'s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.Customer Success is NIQ GFK\'s key department which is instrumental for the company\'s success.Maintain a client service orientation by managing the day-to-day administration of client service/sales activities and coordinating on analysis and reporting of assigned research projects.
RESPONSIBILITIES
1. Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company \'s quality standards
• Unsupervised on-site presence which includes responsibilities on data requests, technical basic support, and analysis
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide in-office; research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Ensure client service deliverables are aligned with the regional client service standards

2. Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Integrate multiple data sources to answer business issues
• Manage assigned project independently
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

3. Client Relationship / Management

• Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs; giving high priority to client satisfaction
• Acknowledges both internal and external clients
• Follows through on client inquiries, requests, complaints
• Keeps client up-to-date about progress of projects
• Monitors client satisfaction
• Distributes helpful information to clients
• Gives friendly, cheerful service
• Takes responsibility for action
• Demonstrates discretionary effort to help or serve others

Qualifications

• Bachelor\'s Degree in any major
• 2 to 4 years in Market Research or related services in FMCG / Service Industry (Insight team)
• Basic knowledge of statistics
• Intermediate level knowledge of research techniques and methodologies
• Working knowledge of common Microsoft Office applications

Additional InformationOur Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQNIQ is the world\'s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View\xe2\x84\xa2. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world\'s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: | | |Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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