Job Description

We are looking for Senior in the subject of sea-freight expert (acting as an agent), the role is expected talent to prepare, control, and distribute all required Import/Export document Identify performance issues of suppliers, and propose solutions to improve performance and most importantly, update Customs shipment information and physical status, resolve customer issues and incidents.

• Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• Analyze and collate to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance.
• Coordinate freight administration in providing allocation and reservations of freight on planned line haul.
• Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services
• Build close business relationship with existing clients, conduct customer visits and maintain a desired level of customer retention.
• Stay updated on account performances, draft and provide monthly reports to management.
• Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner.
• Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents.
• Seek opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization.
• Analyze and provide input for processes and design systems to enhance service quality.
• Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency.
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed.

Job Requirements

• Bachelor\'s degree in Logistics, Business Management or any relevant academic background.
• Min. Requirement of 6 years working experience as subject expert in sea-freight for import/export full cycle process not limited to billing & invoicing.
• Skill/Knowledge Required: FCL & LCL processes, have connection with shipping carrier, and custom declaration process include documentation portion.
• Candidate who has experiences in CargoWise1 or any shipment booking system will be advantage.
• This position is a permanent role and located in Subang Jaya, USJ25

We apologies if you have not been selected. Only best fit candidate will be contacted to proceed pre-screening. Thank You for choosing DHL Global Forwarding as your Employer of Choice.

DHL