Job Description

Job summary :

About DKSH E-Commerce

DKSH is a leading provider of end-to-end e-commerce enablement services in Asia. With operations in eight of the fastest growing

e-commerce markets, we sell over 500 leading brands on more than 100 e-commerce platforms across the region, including Amazon, JD, Lazada, Shopee and TMall, as well as direct-to-consumer by managing our clients\' own brand.com stores.

Our growing team of digital talents partner with more than 33,000 DKSH specialists in sales, marketing, supply chain and technology to drive

e-commerce growth. Our suite of services includes Performance Marketing, E-Commerce Channel Management, E-Fulfillment, Data & Analytics and Cross-Border Trading.

About the role

Senior Executive, Ecommerce (Category Management Specialist) is responsible for DKSH\'s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent.

The Senior Executive, Ecommerce plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world\'s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.

General Responsibilities :

Strategic Planning & Analytics

• Plans and assists in the merchandising and promotion campaigns for online channel
• Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)
• Manage stock fulfilment rate with e-retailers and clients
• Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients
• Assist in developing business plan and marketing and operational plan
• Ensure sales target achievement
• Build brand together with clients
• Monitor and evaluate outcome of implementation
• Monitor sales performance vs approved A&P budget
• Execute trade claims recovery from clients within the contractual terms and responsible for A&P
• Accurate price maintenance in accordance to contractual terms
• Minimize unnecessary cost & risk which impact P&L
• Robust in research and analysis of new online opportunities
• Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery
• Assist in financial reconciliation supervision (accounts receivable and accounts payable)
• Business reviews and Post sales reporting.

Business Development

• New channel expansion & terms negotiations
• Building strong business relationships - with client and stakeholders, within the team, departments, and business unit.

General Tasks

• Communicate / interact the online business plan to all operational departments and business units
• Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade
• Any other ad-hoc tasks and duties as assigned by the superior

Functional skills and knowledge

• Digital savvy with knowledge of E-Commerce business models, operations, technology
• Experience managing E-Commerce channels
• Strong commercial and negotiation skills
• Management consultancy experience is a plus
• Plus point if familiar with using SAP
• Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
• Consumer-first mindset, team-player
• Strong passion in E-Commerce and business acumen
• Ability to multi-task and possess excellent communication skills
• Entrepreneurial mindset that is driven, flexible and willing to learn
• Deliver on deadlines with agility and adaptability
• Positive attitude and have a change agent mentality
• Good level of computer literacy
• Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
• Strong critical thinking and problem-solving skills

Education:

Bachelor\'s degree Business or Economics or any relevance

Work Experience:

Minimum 3-4 years\' experience in a similar role, at an e-commerce platform, brand, or distributor

Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage

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Requisition Number: 124895

Department: Sales

DKSH