Job Description

Job Purpose

To manage, supervise and coordinate the membership admin team operation and ensuring the admin support are in line with membership sales & marketing initiatives and strategies. The duties including monitoring and checking the day-to-day membership processes are align with the company policies/regulation, generate membership reports and liaising with operation vendors, counterparts and related authorities/agencies. Maintain membership database files and club system in highest standard. Support in the departmental business planning and administrative arrangement including Board Papers.

Job Responsibilities

Membership Administration

To ensure the Membership admin daily operations are running smoothly. These includes:

• To check and verify all the member\'s applications on new sales, transfer cases and change of nominee, supplementary application and ensure all applications meet the requirements set by the Club and in accordance to the Club Prospectus.
• Approval in Membership System:
• New Membership applications
• Termination/Resign Membership
• Change of Members Address
• Store Requisition

• To monitor the membership counter and ensure all member related issues and inquiries with regards to membership are attended.
• Prepare letters and memos in reply to member\'s requests and issues with regards to their membership.
• Preparation of monthly management reports;
• Membership Committee Circular Resolution Report (Summary of approved Club Memberships, New Membership Sales, Expired/Withdraw, Termination, Transfers & Conversion.
• Management Operations Report

Job Responsibilities (Con\'t)

3. Members list and memo for director and company secretary signature for the issuance of License Certificate

4. Members list and memo to DBKL for the movement Bumiputra members

5. Members list and memo for refund/transfer of deposit to finance

6. Extraction of member\'s database for TPC Passport update and PR dept. for members update and promotions, and as and when required.

7. Summary of Membership Transfer and Change of nominee report.

• To approve requisition and monitor the current stocks for membership cards, car stickers and golf bag tags on weekly/monthly basis. To initiate orders as and when required.
• Check and verify the details regard to members application of golf bag tags prior to sending vendor for engraving.
• To monitor golf insurance application and renewal processing. To liaise with the Insurance company and Finance when necessary.
• Honorary Membership processing and coordination

Job Responsibilities (Con\'t)

Annual General Meeting

• To coordinate the Annual General Meeting for members, once a year.

Membership Admin Compliance

• To perform new lodgments and updating the SOP, Work Instruction, forms and checklist. To ensure the correct version of forms and checklist are to be used at all times.

Prospectus and Trust Deed

• To support and provide membership reports during audit.
• Renewal of Prospectus and arrangement for supplemental trust deed

Benchmarking and comparison record

• Associate with other golf clubs and building networking for comparison benchmarking on membership to ensure that our Club is always up to date with current market situations

MPlan

• Support on the planning for departmental yearly budget

Trainings and product sharing

• Conduct internal trainings to associates from other departments to ensure full knowledge and understanding of Membership products.

Job Responsibilities (Con\'t)

Impact / Accountability

• To keep all Membership information especially the members database as Private & Confidential at all times.
• Responsible to all the operational reports and stocks of car stickers, membership cards and golf bag tags.
• Accountable on the number of Members Register.

Education/Professional Qualification

Bachelor\'s Degree in Business Management, or other related discipline

Professional Experience

The Practice of Knowledge Management

Customer Relation Management

Competencies

L2 ACE Building Effective Teams

L2 ACE Continuous Learning

L2 ACE Developing Talent

L2 ACE Driving Success

L2 ACE Stakeholder Management

L2 ACE Strategic Visioning

P2 - Brand Management

P2 - Marketing Effectiveness

P2 - Marketing Strategy and Planning

P2 - Product Knowledge and Application

P2 - Relationship Management and Networking

P2 - Sales Strategy

Risk Management

Governance, Risk and Integrity:

Understand, at minimal:

• The Group and BU/OU/Support Department governance structure and process;
• BU/OU/Support Department operating parameters;
• Laws, rules and regulations impacting BU/OU/Support Department area of operations;
• The Group\'s principles and requirements of the Group\'s Code of Business Conduct ("COBC"), Group Policies and Authorities (\xe2\x80\x9cGPA\xe2\x80\x9d) and related policies and procedures.
• The basic application of risk management in the BU/OU/Support Department area of operations;

[the above is collectively known as \xe2\x80\x9crequirements\xe2\x80\x9d]

Drive, lead and/or assist in:

• Maintaining compliance to the requirements.
• Guiding others, where required.
• Raise concerns and seek guidance when in doubt.

Sime Darby Property