Job Description

Job Title

Senior Executive, Quality Assurance and Testing, Digital Solutions.

Report To

Manager, Digital Solutions (Self Service Solutions)

Role Purpose

To support the company ABP and LTBP 2.0 targets from Digital touchpoints in implementing new products and features, and manage existing products to ensure a smooth functioning website and internet booking engine that
provides good digital experience to users that will translate into sales conversion and increase revenue from the Digital channel.
The role requires co-ordination with internal MH business units, system providers and vendors on business requirements, design test plan, execute test cases, assess and provide inputs on implementation plan and perform
change management activities.

Key Accountability

• Responsible in delivering quality products that fulfil business requirements.
• Responsible in managing communication plan and provide product briefings to support teams that include Call Centre, Customer Experience, Ticketing, Airport Services/AeroDarat
• Responsible to deliver new features, products and services within agreed timelines as per plan.
• Manage system providers and vendors in delivering new features/enhancements with quality and speed.
• Manage and lead testing activities and execute test plan encompassing all relevant scenarios including functional, user experience aspects and negative testing.
• Manage and lead testing activities end-to-end including raising of problem tickets for defects, track and monitor issues ensuring timely resolution.
• Identify and assess business requirements, impact to existing business processes, design test plan and perform change management activities.
• Responsible in coordinating with business units, system providers and vendors to review, agree and execute test plan.
• Validate system setup to ensure readiness for testing.
• Review existing business and internal work processes, and suggest improvements.
• Create and maintain documentation including functional test cases, test data and process documents.
• Evaluate, record and report test results.
• Create and share documentation for reference by internal and external stakeholders.
• Analyse issues and propose solution or quick workaround within MAB policies on reported problems to ensure minimal or no impact to customer experience and revenue.
• Provide implementation support and ensure smooth roll-out.
• Ensure smooth functioning of digital channels that include website, IBE, mobile app and web check-in.
• Monitor daily operations and address reported issues.
• Perform Level 2 support function.

• Degree in any field of study with 3-5 years of working experience in quality assurance in Digital/e-Commerce/Mobile App.
• SPM/SPMV certificate with 6-7 years of working experience in quality assurance in Digital/e-Commerce/Mobile App.
• Possess good communication skills in both written (business writing), and verbal communication in English.
• Possess knowledge and understanding of e-Commerce and certification in airline reservation and check-in systems.
• Years of Experience 3-5 years with university or college degree, or 6-7 years with SPM.
• Areas of Experience Airline e-Commerce, GDS, PSS.

• Fast learner and team player but also able to work independently
• Possess good analytical and problem solving skills
• Strong understanding of e-Commerce/Payment Systems/PSS
• Manage testing activities (create and execute test cases end to-end)
• Ability to manage suppliers/vendors in delivering new features/enhancements with quality and speed