Job Description

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If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
Corporate Services plays a key role in managing the Corporate Real Estate and Work Space Environment for the Bank. Corporate Services are involved in project management, branch network development and design, facilities management, environmental and energy monitoring, fixed asset administration as well as being the custodian role of the property/premises expenditure planning for the Bank.
We are currently seeking a high calibre professional to join our team as Senior Facilities Management Manager.
Principal responsibilities:
Reporting to the Head of Real Estate Services (RES), the individual has responsibility for managing the following areas:

• Plans, directs and controls identification, delivery and operation of Workplace Experience and Operations (WE&O) within a market in partnership with vendor providers with a particular focus on Facilities Management
• Oversees and drives Group standard WE&O protocols within market
• Plans and manages WE&O activity in alignment with Group RES strategy
• Integrates WE&O planning, processes and delivery with:
• other RES functions (Portfolio Management, Capital Management and Operational Management)
• Sustainability including energy saving, water, waste reduction/recycling programmes
• Other supporting functions within HSBC e.g. Protective Security, Engineering and Technology
• External service providers
• Appropriately balances risk considerations with cost considerations in the management and delivery of WE&O
• Support the utilisation of providers for WE&O, effective transitioning in accordance with global outsourced and standardised model

On the vendor management aspects, it includes the following responsibilities:

• Oversight of all aspects of the WE&O vendors' performance, utilising standardised KPI's and KRI's
• Strong understanding of WE&O vendors' business, including major changes in their financial position and customer base
• Execution of the necessary sampling, checking and oversight of HSBC's vendor management requirements, including sampling employee vetting and sampling anti-bribery procedures
• Achieve the required ISR reviews and other necessary due diligence checks
• Primary interface for physical site visits to vendor premises to understand the business and verify the necessary controls are in place
• Collaborate with Procurement to ensure that, upon contract expiry, an appropriate renewal (or re-procurement) strategy exists and is executed, obtaining the agreement of Procurement Boards or the appropriate internal authority.
• Organise and chair formal review meetings for major vendors and key HSBC stakeholders in-market
• Point of escalation for exceptional non-performance, escalating issues of underperformance, process, or failings of due diligence to WE&O vendors to protect HSBC's exposure to risk.

Knowledge/Qualifications

• Relevant professional qualification in real estate, ideally in a Facilities Management, Engineering or related discipline.
• A comprehensive understanding of a broad range of WE&O activities and issues faced by large corporates.
• Sound understanding of how HSBC entities operate, key challenges faced in the operating environment.
• High degree of expertise and knowledge in relation to vendor or facilities management within a real estate context
• High degree of expertise and knowledge in relation to analysis of vendor businesses including finances and customer base
• Strong awareness and understanding of HSBCs internal control and operational risk environment

Experience

• Demonstrated results in managing WE&O activities within an equivalent portfolio / major corporate environment.
• Proven ability and commitment to high standards or customer service and customer relationship management.
• Demonstrated results in delivering successful risk management and control processes across multiple functions
• Proven ability to prioritise competing demands, and handle ambiguity
• Demonstrated results in managing a medium portfolio of vendors / supplier base
• Demonstrated experience in managing vendor and stakeholder issues
• Demonstrated results in delivering successful risk management and control processes across multiple functions

Skills

• Excellent interpersonal and people management skills.
• Strong organisational, planning and project management skills
• Consultative and client-centric approach in service delivery, supported by strong problem solving skills
• Ability to grasp, understand and independently handle new and existing projects and ideas.
• Strong business and commercial awareness
• Proactive and resilient in a dynamic and constantly changing international environment.
• Strong collaboration and networking abilities to effectively work with other colleagues and departments within the organisation.
• Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively
• Role model and advocate for HSBC, acting at all times in a way that complies with HSBC's code of conduct, ethics, and stance on bribery.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.
Opening up a world of opportunity.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad
Video URL - External

Skills Required