Job Description

Job description

Why join us?

AMH Fraud detection will provide the services as follows: SAS EFM cases review and handling CPP case review and handling On-Demand case review and handling Inbound Calls Other non-SAS related cases Application Fraud Monitoring Team works on alerts created on the Instinct system for application vetting of the below products: Card Application Loan and OD Application Mortgage Application Insurance Application.

What you\xe2\x80\x99ll do:

• Fraud Risk operations team is an integral part of Global Credit Control Service. The Fraud Operations team deals with Fraud Prevention and Detection processes and constantly working towards combating fraud and protecting the Bank and our customers from losses and fraud risk.
• Pro-actively gather intelligence from media reports and appropriate websites to identify customers of HSBC, affiliates of HSBC, and customers involved in Fraud/SCAM etc. Build on their knowledge of latest Fraud trends.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Develops knowledge of business activities so as to better understand and clearly articulate the nature of compliance issues and the actual and potential risks associated with them in terms that are meaningful for the business
• Acts as the first line of defense, identify underlying themes, possible systemic risks and potential links beyond their immediate area of focus and emerging risks.

What you will need to succeed in the role:

\xc2\xb7 Able to assimilate a large amount of information and make effective

\xc2\xb7 Flexibility in adopting changes in corporate and departmental objectives.

\xc2\xb7 Able to adopt rotation shift by 24*7 and take overtime.

\xc2\xb7 Fluent written and speaking English/Cantonese/Mandarin.

\xc2\xb7 Exhibits a willingness to provide input to achieve organizational objectives

Requirements

What additional skills will be good to have?

\xc2\xb7 Ability to speak and understand English fluently (High Voice) /where applicable country specific language fluency required in reading Mandarin / Cantonese and written is optional.

\xc2\xb7 Ability to write business letters and reports.

\xc2\xb7 Strong decision making and analytical skills

\xc2\xb7 Ability to understand and interpret numeric data.

\xc2\xb7 Flexibility to work 24*7 shifts.

\xc2\xb7 Ability to take multi-Task

\xc2\xb7 Know when and how to escalate the case to management

\xc2\xb7 Share best practices

\xc2\xb7 Know how and when to report suspicious activity on an end-to-end basis

\xc2\xb7 Collaborate with others to identify and act on simple process improvements.

HSBC