Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Senior Manager, Corporate Real Estate, Asia Pacific



What is the opportunity?

As a Senior Manager, you will manage all aspects of operation and maintenance of multiple physical RBC offices in APAC, and support CRE initiatives.

Also, he/she will need to be responsible for the following:

Communicate the global strategy for and ensure business case development and delivery of Facilities Management to all RBC premises in APAC,

Establish and execute Workplace Services\xe2\x80\x99 Target Operating Model, providing regional subject matter expertise as the Facility Management Centre of Excellence,

Manage and govern the outsourced Service Partner relationship, as well as other 3rd-party vendor relationships covering our Integrated Facility Management practice.

Provide a balanced, cost-effective, and risk-mitigated Facility Management solution, supporting all RBC business needs.

Continuously evolve service provision, generating and importing innovation, industry best practices and emerging technology solutions.

Support development of strategic planning, lease transactions and capital projects

Region: APAC

Working hours: 9:00AM \xe2\x80\x93 6:00PM

This position is located in a 24/5 office environment.

The role is critical to supporting RBC operations and will require after-hours commitment from time to time particularly in responding to Facility emergencies

Sporadic travel may be required across APAC

What will you do?

Identify key strategic Workplace initiatives to transform client experience and productivity.

Ensure RBC premises are managed safely in compliance with laws and regulations.

Ensure integration with all aspects of CRE services including strategy, leasing, projects, procurement and finance.

Minimize operational down-time due to facilities-related events.

Ensure 3rd-parties understand, are aligned to, and execute CRE strategies.

Play a lead stakeholder role related to FM Suppliers.

Set the vision for 3rd-party provision of Facility Management goods and services, evolving the collaboration framework.

Own landlord relationships related to operational delivery.

Own the relationships with all major business lines from a Facility Management perspective, ensuring full understanding of their Workplace Services needs. Drive plans to proactively address those needs, consistently improving the quality, efficiency and cost of service delivery.

Act as the principal point of liaison in the event of executive escalations.

Derive maximum productivity from the Service Partner collaboration with the outsourced FM providers.

Quantify client satisfaction and act to maintain or improve it as necessary

Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up to date Facility Management solutions which address the emerging needs of RBC\xe2\x80\x99s business in region.

Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle and capital planning.

Lead FM efforts related to crisis resolution, incident management, including the lead role for CRE on Crisis Management Teams.

Deliver CRE Savings targets from the FM service line through innovative procurement strategies and operational efficiencies.

Ensure employees and service providers understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.

Provide focus and clarity in establishing goals, driving performance management, supporting career development and rewarding strong performance.

Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.

Accept and successfully execute change while supporting employees through the process and keep them focused on business priorities.

What Do You Need to Succeed?

Must Have

University Degree or equivalent experience.

Professional designation related position requirements \xe2\x80\x93 eg. Engineering, Architectural (preferred).

Minimum 10 years real estate experience with at least 5 years management.

Facilities Operations expertise.

Vendor Management capability.

Strong cost control and strategic business acumen.

Strong client focus stakeholder management and responsive to business goals

Proven knowledge of all aspects of facilities management processes and CRE lifecycle

Experience within a Financial institution (preferred)

Nice to Have

Attentive to detail.

Ability to multi-task.

Demonstrates motivation and enthusiasm.

Works well in a high pace matrix environment.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Summary

Address: Cyberjaya, Selangor, Malaysia

City: MYS-SELANGOR-CYBERJAYA

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-02-22-08:00

Application Deadline: 2023-03-16-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada