Job Description

Job Summary

• To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
• Contribute to consumer health group\'s goals and objectives and improve market share, customer satisfaction and productivity performance.
• Develop, implement & evaluate category plans to meet profit objectives.

General Responsibilities

• Achieve sales and distribution targets for assigned accounts.
• Management of trade spend to drive profitable ROI and improved customer/team contribution.
• Identification and development of new business opportunities.
• On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
• Maintain and develop relationships across all functions and levels with assigned customer responsibility.
• To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
• Understand market environment (Financial climate/trends).
• Negotiable favorable trading terms on price, service and profitability.
• Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
• Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
• Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
• Establish collaborative working relationships with marketing, sales planning, logistics and finance.
• Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
• Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.

Leadership Responsibilities

• Set direction and cascade team/function goals to ensure goals are well-defined and clearly communicated.
• Drive and manage learning and development of team in the area of Customer Account Management and DKSH behavior to achieve team/function goals.

Functional Skills and Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced negotiation skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

Degree in Sales/Marketing, or related fields

Work Experience

• Minimum five to eight years\' experience in a similar role
• Minimum two to three years\' experience in a managerial capacity

Requisition Number: 124442

Department: Sales

DKSH