Job Description

Senior Manager - Order to CashWe\'re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what\'s important to them.What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We\'ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you\'ll also be able to choose from a range of benefits to suit you. We\'re an organisation that likes to give back, so you\'ll also have three charity days allocated to support a cause that matters to you.
About you:
If you thrive in leading and managing complex financial processes and have a passion for optimising performance through clear KPIs and SLAs, this role will suit you perfectly. You will excel as the main point of contact for transitioning and transforming OTC (Order-To-Cash) processes, ensuring successful implementation within set timeframes and budgets. We are looking for someone who can lead and develop a high-performing OTC team while driving efficiency and excellence across all aspects of Billing, Credit Control, Cash Application, and Customer Experience. You will report to the Head of Finance at our Kuala Lumpur based Go Centre.Day-to-day, you will:

• Oversee end-to-end OTC (Order-To-Cash) activities, including Billing, Credit Control, Cash Application, and Customer Experience.
• Drive performance and efficiency of the OTC function through SLAs, KPIs, and successful management of project and finance initiatives within set timeframes and budgets.
• Lead the transition and transformation of OTC processes into KLGOC, including planning, training, SOP documentation, and issue resolution.
• Develop, lead, and appraise the OTC team, ensuring all hiring, performance, and development initiatives are met.

Your skills and experiences might also include:

• Proven experience leading virtual, matrix, and cross-cultural teams in dynamic environments.
• Strong background in ERP (Enterprise Resource Planning) accounting and related systems, with a focus on finance transition projects.
• Demonstrated ability to drive continuous improvement processes.
• Effective change leader, capable of thriving in ever-evolving environments.

What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you\'re excited about this role, (even if your previous experience doesn\'t align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let\'s make a difference together.
Love Work. Love Life. Be You.

The Access Group