Senior Manager, P2p

Petaling Jaya, Selangor, Malaysia

Job Description


Senior Manager, P2P with a Global SSC located in Selangor.

  • Ensuring a cross-country alignment of service delivery standards, performance and measures/ KPIs
  • Designing and implementing standardized Service Delivery models that meet the customers\' needs
  • Ensure Key Stakeholders, Countries and Functions are engaged, advised and participating in providing customer insight, challenges and opportunities.
  • Drive the design, implementation and stabilization of all solutions (RPA, AI, Etc.) and models. Ensuring all solutions and mitigations are globally standardized
  • Ensures a consistent methodology and data collection within our team to produce necessary dashboards that allows visibility of the efficiency/effectiveness of the process and operations.
  • Pro-actively monitor regional operational KPIs (TAT, Dropped Calls, Aging tickets, etc.)
  • Comprehensive change management and engagement plans for projects/ initiatives - from idea to implementation and return on investment.
Global MNC|Opportunities to Manage Projects Regionally
  • Experience in P2P functional & process expertise
  • Demonstrated ability to work effectively in a multi-national, matrix organization
  • Experience in managing change and communications
  • Experience managing projects driving performance/ operations excellence (e.g. ERP implementation)
  • Leadership exposure, digitalization and innovation enabler
A renowned Pharmaceutical GBS supporting Accounting, Finance, HR & Technology functions across APAC, EMEA & US regions.
  • Attractive renumeration package (RM25,000 monthly base salary)
  • Top Tier employee benefits
  • Global working exposure

Michael Page

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Job Detail

  • Job Id
    JD904134
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    300000 per year
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned