Senior Manager, P2p

Petaling Jaya, Selangor, Malaysia

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Senior Manager, P2P with a Global SSC located in Selangor.

Ensuring a cross-country alignment of service delivery standards, performance and measures/ KPIs
Designing and implementing standardized Service Delivery models that meet the customers\' needs
Ensure Key Stakeholders, Countries and Functions are engaged, advised and participating in providing customer insight, challenges and opportunities.
Drive the design, implementation and stabilization of all solutions (RPA, AI, Etc.) and models. Ensuring all solutions and mitigations are globally standardized
Ensures a consistent methodology and data collection within our team to produce necessary dashboards that allows visibility of the efficiency/effectiveness of the process and operations.
Pro-actively monitor regional operational KPIs (TAT, Dropped Calls, Aging tickets, etc.)
Comprehensive change management and engagement plans for projects/ initiatives - from idea to implementation and return on investment.

Global MNC|Opportunities to Manage Projects Regionally

Experience in P2P functional & process expertise
Demonstrated ability to work effectively in a multi-national, matrix organization
Experience in managing change and communications
Experience managing projects driving performance/ operations excellence (e.g. ERP implementation)
Leadership exposure, digitalization and innovation enabler

A renowned Pharmaceutical GBS supporting Accounting, Finance, HR & Technology functions across APAC, EMEA & US regions.

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