Job Description

Description

Primary Objective:

• Manage and operate a high available, resilient, scalable and adaptable network infrastructure that provides for converged services.
• Maintain and support Group Network Infrastructure (GNI) day to day operations to ensure network high availability and uptime with agreed SLA and good network performance.
• Maintain and support GNI architecture strategies and planning.
• Maintain and support GNI architecture design and development plan.
• Maintain and support GNI technology enhancement refresh and update.

Key Responsibilities:

• Maintain, operate and support GNI in terms of availability, efficiency, scalability, resiliency and cost effectiveness
• Gather and review technical aspect of various technologies, solutions and design and continual set improvement on existing GNI
• Manage, support, and review in country & overseas country offices network infrastructure
• Maintain and process GNI network fault, performance, asset and accounting management operations
• Maintain and process GNI process alert notification, problem escalation, routine checklist, telecommunication list & network inventory list
• Periodic check and fine-tuning GNI to meet changing business requirements
• Prioritize GNI implementation and enhancement at low operating cost
• Follow-up GNI project & ensure timely delivery
• Prepare daily, weekly and monthly network fault and performance reporting
• Ensure any potential network challenges such as performance degradation, reliability & outage are address timely and proactively
• Follow-up and prepare network reporting for incident, mitigation, damage assessment and corrective measures
• Maintain GNI documents, SOP, procedures, guidelines, etc.
• Ensure GNI is complied with IT policies, statutory regulation and applicable laws.
• Perform cross support function within Network Management structure
• Check in country and overseas country offices GNI meet service level agreement.
• Follow-up on GNI alert notification and Careline PTL to address GNI issue in timely manner.
• Process on GNI performance statistic through daily routine checklist and telecommunication checklist to ensure GNI operate optimally
• Gather network bandwidth congestion, high latency, CRC error statistic to allow for analysis and improvement recommendation.
• Prepare network management network fault and performance reporting to meet monthly management SLA update.
• Follow-up on Service Incident Report (SIR) / Request For Outage (RFO) report from telco and compliance with SOP.
• Follow-up on GNI issues with all telco to ensure timely closure of tickets.
• Collaborate with DR Team in the successful execute of DRP/BCP exercises involving network components.

Requirements

Requirements:

Formal Education:
Bachelor's Degree / Higher Diploma / Diploma in Information Technology

Professional Accreditation:

• Cisco Certification (CCNP)
• Cisco Certification (CCDP)
• Certified IP Engineer
• Certified IP Routing or IP Switched Network
• Certified Wireless Professional
• Certified Packet Analysis

Preferred level of Experience (by years/function/industry):

• Minimum 4 years' experience in designing, implementing, supporting & operating network infra
• Technical knowledge of network troubleshooting on LAN and WAN, Designing and Implementing, Configuring and installing on various Network devices and Network performance fine tuning
• Understanding on network protocols (EIGRP, BGP, OSPF) and OSI or TCPIP Model
• Knowledge of networking - OSI layer and TCPIP suite and architecture (IPv4, IPv6, ARP, NAT, IPsec, ICMP, IP Datagram, TCP and UDP Protocol, DNS, DHCP, SNMP. Etc)
• Knowledge and skill in implementing, setup, configure, administer, managed and troubleshoot Layer 2 & Layer 3 network infrastructure (Routing, IP segmentation, HSRP, GLBP, VRRP, VLAN, STP, LACP, NTP, DNS, DHCP, IPv4, SNMP, Logging, ACL, ARP, MAC, Security Hardening, Etc.)
• Knowledge and skill in implementing, setup, configure, administer, managed and troubleshoot Wireless network infrastructure
• Knowledge and skill using network sniffer tool to troubleshoot network issue, identify root cause and rectification
• Knowledge and skill on Network Management System usage network log analysis, network trending and analysis and network capacity planning.
• Knowledge and skill preparing technical network incident report and network analysis reports
• Ability to manage and deploy small network infrastructure project

Other skills required:

• Good interpersonal, communication & relationship building skills
• Documentation and report preparation

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards