Job Description

Company: MMC CorporateDescription:Marsh McLennan Asia Business Services (MMABS) is seeking candidates for the following position at Kuala Lumpur, Corporate Tower:Senior Network Operations AnalystShifts:Sunday to Wednesday (6am \xe2\x80\x93 4pm)Wednesday to Saturday (6am \xe2\x80\x93 4pm)What can you expect?

• You will be expected to increase system stability and expand the group\'s services by offering a vastly improved level of service

What is in it for you?

• Career Development and Training Opportunities
• Participate in regional projects

We will count on you to:

• Provide continuous and consistent management reporting on the status of issues, actions, and resolutions
• Manage severity 1 incident calls and report to appropriate management and teams
• Provide technical support for all systems and applications hosted in the Global Data Centers ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security
• Maintain patching compliance to avoid risks of system outages or compromised data
• Communicate ideas and information effectively via oral and written communication to globally diverse audiences
• Assist with operational and infrastructure related projects for related to server, network and cyber initiatives
• Monitor assigned incident queues and change queues in ITSM system,
• Monitor ticketing queues for regular turnover up-dates daily

What you need to have:

• Bachelor\xe2\x80\x99s degree in computer or network science or related field
• 3 to 5 years hands on experience in a technical infrastructure operations/data center environment
• Must have technical and hands-on experience supporting multi-platform server and application environments
• Experience with Change Control Ticketing
• Experience with Incident Reporting and Ticketing
• Knowledge of ticketing systems and monitoring applications
• Knowledge of backup technologies

What makes you stand out:

• Experience and understanding in varies and diverse platforms and technologies Server, Network, and Cyber Security
• Network support \xe2\x80\x93 Cisco, PaloAlto , Aruba, F5 etc\xe2\x80\xa6
• Server OS support \xe2\x80\x93 Windows, Linux, Container Support
• Data Circuit Vendor Support
• Application and Load-balancer support
• Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)
• Strong process development and service delivery principles

(NYSE: MMC) is the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people. The Company\xe2\x80\x99s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. data-driven risk advisory services and insurance solutions to commercial and consumer clients. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on and .Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \xe2\x80\x9canchor day\xe2\x80\x9d per week on which their full team will be together in person

Marsh McLennan