Job Description

Job Responsibilities

????

:

1. Operations Oversight

????

Supervise and coordinate day-to-day warehouse, billing, and logistics operations.

???????????????????*
Ensure timely and accurate processing of orders, deliveries, and inventory movement across all warehouse divisions: Offline, E-commerce, Reprocess / QC.

?????????????????/????????????????????*

2. SOP Implementation & Process Improvement

SOP ???????

Assist in establishing and enforcing departmental standard operating procedures (SOP).

?????????????????SOP??*
Monitor SOP compliance across teams; identify gaps and propose improvements.

??????SOP?????????????????*
Regularly review and update existing processes to align with operational needs and company goals.

?????????????????????????*

3. Data Management & Reporting

???????

Analyze operational data to identify inefficiencies or bottlenecks.

?????????????????*
Generate regular reports (daily, weekly, monthly) on operational performance, manpower usage, and delivery fulfilment.

??????????????????????????????*
Provide insights for decision-making by management.

?????????????*

4. KPI & Goal Support

???????

Assist in developing long-term operational strategies aligned with department KPIs and company KRAs.

??????????????KPI???????????KRA????????????*
Monitor progress against key performance indicators and highlight areas for improvement.

????????????????????*

5. Budget & Cost Oversight

???????

Assist in preparing operational budgets and monitor department-related expenses.

??????????????????*
Work with the team to ensure efficient resource use and cost control.

????????????????????*

6. Issue Resolution

????

Proactively identify and resolve operational issues affecting warehouse performance, order processing, or delivery timelines.

???????????????????????????*
Act as a key contact point for escalations from supervisors or other departments.

????????????????????*

7. Team Support & Supervision

???????

Motivate and support billing and warehouse staff to meet departmental targets.

????????????????????*
Work closely with warehouse supervisors to manage staff allocation and workflow across warehouse divisions.

???????????????????????????*
Assist in staff development and training.

????????????*

8. Cross-Department & Branch Collaboration

?????????

Liaise with the KL and KK branches to align operational procedures and standards.

?KL?KK???????????????*
Coordinate with Merchandising and Business unit teams to ensure timely fulfillment.

?????????????????????*

9. Documentation & System Coordination

???????

Ensure accurate record-keeping for billing, stock movement, returns, and rework jobs.

???????????????????????*
Work with the MIS team to flag and resolve system issues related to WMS or invoicing systems.

?MIS????????????WMS??????????*

10. Other Duties

????

Perform other tasks and projects as assigned by the Senior Operation & System Manager.

??????????????????????*
Participate in audits, warehouse planning, and seasonal sales preparation.

????????????????????*

Requirements ???

Minimum Qualification: Diploma/ Degree/ equivalent or relevant working experience.

????:??/??/??????????*
At least 3 years of relevant warehousing working experience.

??3??????????*
Strong team player with high degree of commitment, well organizes and able to handle multiple tasks.

??????????????????????????????????????*
Knowledge and understand warehouse management and computer literate.

??????????????*
Excellent communication skills both verbal and written in English, Bahasa Malaysia and

CN.

???????????????????*

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

Free parking
Work Location: In person