Job Description

Who we are\xe2\x80\xa6

We believe that performance marketing is the future of digital advertising. Our platform helps connect advertisers to publishers through native advertising solutions.

We provide tools to help web, mobile and social publishers automate affiliate marketing and maximize their earnings through intelligent product and service recommendations.

Set up in 2014, we are now considered the leaders in a space that we helped to create, we are a venture-backed company with offices in Malaysia, Indonesia, and Thailand, and we are growing like crazy.

About the position\xe2\x80\xa6

We live in an imperfect world; hence things are meant to go wrong \xf0\x9f\x98\xb1

We are a group of individuals who work primarily behind the scene, trying our best to ensure our partners continue to thrive.

With the nature of the job that requires lots of calculation with crazy Excel formulas, we are mostly Excel power users \xf0\x9f\x98\x8e

Additionally, you will work with various teams to resolve concerns and serve as an ambassador of our brand.

Duties and Responsibilities:

• Responsible for daily operational tasks such as transaction validation, processing, tracking and reporting operating performance.
• Performing validation work and accurately assigned analysis tasks within set KPIs.
• Follow up with our Advertisers on the validation status and issues.
• Act as the point of contact between the internal and external teams.
• Actively participating in the process of process improvements to design the validation-related flow.
• Work with different teams across Involve Asia to identify and assess the risk of an advertiser/publisher that will negatively impact the Company.
• Responsible for conducting operation training for new employees / other stakeholders as and when required.
• Handle requests and queries appropriately.
• You are required to assist in other ad-hoc tasks / special projects as and when it is required by the superior

Qualifications:

• Proficient in Microsoft Office (Word, Excel & PowerPoint) & Google Docs Editors (Google Sheets, Slides, Forms, Docs etc.)
• You are a quick learner who can easily manage excel spreadsheets, large amounts of data, technical systems and analytical tools.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize daily workload.
• Exceptional organizational and time-management skills.
• Proactive and enthusiastic about delivering positive results.
• Exceptional written and presentation skills
• Ability to communicate in both languages: Bilingual (English and Malay, Thai & Mandarin will be a plus point)

General Conduct:

• Establish and maintain effective working relationships with colleagues.
• Act and communicate in a professional manner that supports the ethos of the organization.
• Maintain strict confidentiality related to all organization information and keep safe and secure all information shared with you during the duties.

Key Skills and Behaviours:

• Act as a positive role model for others.
• Go well with feedback.
• Outstanding organizational and time management skills.
• Ability to multi-task and prioritize daily workload.
• Excellent verbal and written communication skills.
• Communicate openly and effectively at all levels throughout the organization community.
• Create a culture of \xe2\x80\x9cwhat and how\xe2\x80\x9d.
• Discretion and confidentiality.
• Proactive problem solver.
• Attention to detail.
• Great social skills.
• High levels of personal integrity.
• A flexible and positive approach to work.
• Adaptable to working in a fast-paced, ever-changing environment.
• Ability to work under pressure and remain calm.

By the way, logical thinking and common sense are mandatory. If you think you have both and you enjoy hacking your way through things, we would love to meet you in person \xf0\x9f\x98\x8d

Involve Asia