Job Description

Overall Responsibilities:

The HR Shared Services Administrator delivers administrative support to the organisation on various HR subject matters. This individual is responsible for supporting HR initiatives, in support of organisation growth. This position focuses on administration and transactional activities within the HR Shared Services department. They provided direct administrative support to senior HR employees in the HR Shared Services department and works cooperatively with team members to support completing the HR department objectives.
Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.

Specific Responsibilities: -

Co-ordinate administration for HR projects & participate in HR audits.

Co-ordinate HR projects, meetings
1. Job Requisition
a. Review the job requisition submitted by hiring managers via HRIS to ensure the accuracy of information provided in the job requisition
2. Job Offer
a. Proposes work level, internal parity and market data to recruiter prior an offer proposal is prepared.
b. Review the compensation package proposed by the recruiter to ensure it is within the proposed Market Salary Range, Internal Parity, allocated budget, align with latest Total Rewards guideline, as well as approved by Head of HR and HOD.
c. Ensure the remuneration information in the HRIS is tally with the remuneration package in the Salary Calibration form in the parking lot.
3. Compensation Change Review
a. Responsible to review the reason of compensation change, new job details (if any), proposed remuneration is according to the Total Rewards guideline, and benchmark against Mercer Market Data, Internal parity, and approved salary increase range.
b. Ensure the Template A for new remuneration is being filled, approved and park in the parking lot
4. Others
a. Resolve inquiries and requests via case management solution; perform daily review of open case queues
b. Identify and deliver quality improvement initiatives based on quality monitoring
c. To respond on Total Rewards queries from BU (management, employees, etc.) that is escalated from the contact center within their own authorization and capability
d. To liaise with Country HRBP if there are any issues that needs BU confirmation
e. Work closely with Total Rewards COE to ensure all transactions are reviewed according to the latest Total Rewards guideline and policy.
f. Support Team Lead and Ops Manager as and when required
g. Provide guidance to Senior & Junior agent

Education/Experience:

Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree, Business studies/ Administration/ Management or equivalent.
2-4 years related experience in shared service environment preferably within human resources function-specifically Total Rewards
Demonstrate knowledge of MNC office procedures & human resources function
Demonstrates knowledge or experience in human resources & cases management system -SAP/Workday
Demonstrate effective and stable interpersonal relationship with internal and external parties
Fluent in English. Proficiency in a second language would be an advantage
Proven experience in similar human resources positions
Proven work experience in a similar position.
Proven administrative support experience
Hand on experience with HR software, like HRIS
Standard career level descriptor for job level:

• Skilled specialist
• Completes work in resourceful ways
• Uses considerable judgement and initiative
• Understands implications of work
• Makes solution recommendations
• Selects own methods/processes to get work done
• May be informal team leader
• Typically requires significant level of related experience

Knowledge, skills and attributes:

Role Designation

232ASRPREX Senior Process Executive

Interest Group

Infosys Limited

Role

Process Executive

Company

ITL Malaysia

Skillset

Domain|Human Resource Management|Human Resources

Infosys