Job Description

Location:
Kuala Lumpur, MY, MY
Global Business Unit: PM
Job Function: Digital
Requisition Number: 214843
Description:

Responsibilities:

Product Roadmap and Stakeholder Collaboration:

Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence

Customer Portal Management:

Drive end-to-end management of DKSH Discover (dkshdiscover.com), a B2B eCommerce platform, by ensuring a seamless user experience for both storefront and back-office management Partner with Business Owner/Product Lead, Sales, Marketing, PM Technology, SAP and Salesforce teams to align scope and sequencing Clarify cross?system behaviour for pricing, materials, customers and quotations; ensure correct mappings and data integrity Define and track product KPIs (adoption/online order volume, funnel conversion, release quality, CSAT/NPS) Champion SEO/UX and localization improvements influencing ordering flow and discoverability Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights

Agile Product Management:

Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities

Job Requirements:

Platform Proficiency:

Online marketplace ecosystem, including eCommerce platforms, PIM systems, Content Management System, UI/UX design, SEO, JIRA, and digital marketing solutions

Product Architecture:

Solution Design, System Integrations, and Automations & Workflows

Development Methodologies & Tools:

Agile, Lean, Waterfall, JIRA, Salesforce, SAP Hybris (SAP ERP is a plus)

Technology Insight:

Emerging technologies, solutions, and tools

Data & Analytics:

Handle, interpret, and manage data to obtain insights

Problem Solving:

Analytical and problem-solving skills with an operational mindset and execution

Qualification and Experience:

Bachelor's degree in Business, Marketing, Computer Science, Engineering, or related field (Master's degree is a plus) Minimum 5 years working experience, with 2-3 years in product management, business analysis, and software delivery, preferably in eCommerce and/or digital platforms Demonstrated delivery of complex ordering flows and cross?system integrations at scale Certifications (CSPO/PSPO) are a plus Requisition Number: 214843
Job Function: Digital