Job Description

Taking lead of the team in providing support, troubleshoot and resolve issues & requests within targeted SLA. \xef\x82\xa7 Troubleshoot issues by replicating, debugging, identifying, diagnosing, and resolving second and third level software support issues \xef\x82\xa7 Interact with customers to ensure problems are clearly defined \xef\x82\xa7 Assist customers with issues during software installations and upgrades \xef\x82\xa7 Create SAP Notes \xef\x82\xa7 Learn and understand the application products developed by the business \xef\x82\xa7 Suggest methods for improving efficiency and service to customers and associates \xef\x82\xa7 Perform other duties as assigned \xef\x82\xa7 Team player with a positive and encouraging demeanor \xef\x82\xa7 Able to thrive in a small business atmosphere \xef\x82\xa7 Ability to participate across various teams, cultures, geographies, and time zones \xef\x82\xa7 Logical and detail-oriented thinking \xef\x82\xa7 Ability to learn new system functionality quickly \xef\x82\xa7 Ability to handle multiple tasks simultaneously \xef\x82\xa7 Able to work outside of normal business hours without prior notice in case of very high priority issues \xef\x82\xa7 Innovative problem solving & analysis \xef\x82\xa7 Abstract thinking (commonality, categorization, patterns, trends) \xef\x82\xa7 Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation. \xef\x82\xa7 Manages incidents reported by user and follow-up promptly \xef\x82\xa7 Working closely with different teams (eg: basis, abap, COE) to ensure issues and requests are addressed timely. \xef\x82\xa7 Assist business users in gathering requirement and preparation of Change Request application. \xef\x82\xa7 Prepare functional specification and carry out necessary review with business and COE team. \xef\x82\xa7 Carry out Unit Test, System Integration Test, and its related documentation \xef\x82\xa7 Support user in carrying out User Acceptance Test \xef\x82\xa7 Participate in deployment to production and post deployment support. \xef\x82\xa7 Update system documentation and training documents/user manual \xef\x82\xa7 Provide training to users \xef\x82\xa7 Periodically review AMS team\xe2\x80\x99s performance and identify improvement areas. \xef\x82\xa7 Team member coaching and performance improvement planning.
Virtual Calibre Group is a JAST Company (Japan System Techniques Ltd) which is listed in Tokyo Stock Exchange Board 1 with its operation\xe2\x80\x99s spreading across Japan, China, Thailand and Singapore with revenue exceeding RM 700+ Million in FY 2020 (Ending March 2020). With the acquisition, Virtual Calibre will be expanding its SAP Consulting Services in the ASEAN region as one of global delivery centers, supporting Malaysian and other ASEAN Clients. We provide services across various industry sectors. Our offshore delivery approach is flexible and is customized to the specific needs of our clients. We are one of the fastest growing SAP provider in the region. Virtual Calibre is a Malaysian SAP Managed Services, Consulting firm, SAP Silver Partner, SAP Value Added Reseller Partner, operating very successfully since 2006 employing over 290+ highly skilled certified consultants. Virtual Calibre has been in the SAP Services industry for the past two decade and have been following the industry best practices in delivering projects on time with maximum customer satisfaction. Virtual Calibre have been strategically partnering with SAP to ensure best in class delivery services with various domain knowledge. Our committed specialist consulting team coupled with strong financial standings allows us to confidently take up multi-million-dollar turnkey projects while delivering value at the right price, within budget and on target to all clients.
Bachelor\'s or Equivalent