Job Description

Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance and support activities.

• Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance and support activities.
• Manage the SAP Basis enhancements and projects.
• Design, build, configure, test and roll-out SAP Basis enhancements and projects, according to agreed deliverables and deadlines.
• Develop a work culture that fosters service excellence and customer focus.
• Guide the SAP Technical Support team to deliver support services that meet or exceed the clients\' expectations, with compliance to the SLAs defined by the Service Management team within budget and on time.
• Design and develop secure and reliable SAP solutions, in accordance with corporate standards and strategies. This includes planning (ensuring proper work plan with realistic estimates), resource management (ensuring sufficient resources, in terms of both numbers and skills), managing the schedule, managing the costs, managing the risks and managing the overall scope of work.
• Guide SAP Technical Support team members to demonstrate the required customer service, functional, technical and development skills.
• Manage the budget and project plans for SAP Technical Support team.
• May be required to work on pre-defined shift plans and/or be on standby for operations support
• Monitor incidents/problems that have been handed to vendors and ensure users are contacted with resolutions.
• Establish communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues.
• May be required to provide support to other IT initiatives on an as-and- when basis.

Global MNC based environment|Fortune 500 global IT services leader

• At least 5 years of working experience in SAP or other ERP technical support environment.
• Knowledge in SAP ERP, Solman 7.0 or higher, HR, Hana, BW and BPC and Portal system.
• Minimum 5 full implementation cycle for SAP system.
• Knowledge in following Operating System- AS400, Window, Unix/Linux
• Knowledge in following Databases- DB2, SQL Server, Oracle, Sybase, Hana 1.0 or higher
• Knowledge in supporting system upgrade and patching, covering the databases highlighted above.
• Experienced in working with business processes at regional level to ensure solutions and services takes into consideration cross function and cross border impacts.
• Ability to communicate with users at various working levels and of different nationalities.
• Ability to convey information to both a technical and non-technical audience

Michael Page is thrilled to be entrusted with the recruitment of a Senior SAP Basis Consultant for our prestigious client, a global IT services leader listed on the Fortune 500, boasting a workforce of over 130,000 professionals spanning across 70 countries. This exciting opportunity presents a permanent role based in Petaling Jaya, Malaysia.

• Join a well-established technology consulting company.
• Comprehensive health insurance.
• Flexible annual leave policy.
• Hybrid work arrangements.
• Learning and certification opportunities

Michael Page