Senior Specialist, It Customer Enablement

Pulau Pinang, Malaysia

Job Description


Req ID: 115560
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Bayan Lepas
City: Penang

Summary:

The Senior Specialist, IT Business Analyst has the responsibility to analyze and document requirements from the business/customer to support the assessment of value for project creation including working within IT to identify potential solutions. Will act as a project manager for small to medium sized projects including coordinating tasks with several IT teams. They will work closely with the project team to ensure delivery of projects meet the approved scope, cost, schedule and quality for the project. They will manage the project risk and mitigation activities to provide alternative options to resolve the issues.

Detailed Description:

Performs tasks such as, but not limited to, the following:

Facilitates workshops with the appropriate subject matter experts within the business to document the current as-is business process and map out the desired to-be processes, capturing details around business groups responsible for process steps within their swimlane, any key personnel indicators related to the process, and expected outcomes/benefits of the new process.

Work with the appropriate IT Enterprise Architecture team to help identify the appropriate platform or technology to support the new to-be process

Work with the Business Excellence (Organizational Change Management) team to identify the training and communication needs to support the process change.

Qualify and help prioritize requirements and demands for small to medium initiatives

Works with Enterprise architects / Center Of Excellence Leads/IT Business Partners to document/communication project needs/requirements

Manage all aspects of small to intermediate projects through the project lifecycle, including project scope, schedule, resources, quality, costs and change

Prepare realistic project plans, estimates and budgets, and track activities against these plans

Manage task assignment to project resources and reporting on and managing project scope throughout the lifecycle

Provide regular and accurate reports to stakeholders as appropriate

Assists in documenting customer roadmap/strategy and IT strategy (quarterly)

Knowledge/Skills/Competencies:

Technical thinking skills.

Demonstrable negotiation skills.

Advanced verbal and written communication skills - experienced in defining business requirements, using industry standard business requirement process models.

Creative problem solving experience.

Ability to support IT projects. Defines, documents and carries out small / medium projects (
$200K,
6 months), actively participating in all phases. Effectively manages projects with 5 to 10 team members. Experienced in managing project deliverables of at least 1 third party vendor.

Ability to effectively work within a team environment.

Understanding of the enabling relationship between IT environment and business functions and processes.

Celestica IT Architecture and Processes

Process mapping and Project Management

Understanding of finance terms and concepts

Understanding of supply chain terms and concepts

Understanding of manufacturing operations terms and concepts

Relationship and facilitation Skills

Organized and able to meet deadlines

Functional Competencies:

Knowledge of general IT Security practices

Knowledge of risk mitigation and business controls

Knowledge of data management and analytics

Knowledge in delivering initiatives within the Operating Model

Knowledge of program / project management

Knowledge of architecture and solution integration

Knowledge in business partnering

Technical Competencies:

Advanced understanding and experience acting as a strategic interface with the business and functional areas

Advanced understanding and experience with program management

Advanced understanding and experience of key elements of an IT Landscape, such as SAP, a Product Lifecycle Management platform, a Manufacturing Execution Systems platform, Advanced Planning systems used in Supply Chain, a Quality Management System, Data & Analytics platforms, and Integration middleware platform.

Advanced knowledge and experience with customer and stakeholder engagement

Understanding of business processes in theme areas such as Order to Cash, Procurement to Pay, Demand to Deliver, Production Planning and Scheduling.

Physical Demands:

Duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience:

6 to 8 years in a similar role or industry.

Similar role or industry. Project Management Certification is an asset but not required.

Typical Education:

University degree in one of the following: Computer Science, Business Administration, Commerce, Industrial Engineering or a combination of work experience with education

Notes:

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world\'s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Celestica

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Job Detail

  • Job Id
    JD957148
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang, Malaysia
  • Education
    Not mentioned