Senior Specialist, It Customer Enablement

Pulau Pinang, Malaysia

Job Description


Summary: The Senior Specialist, IT Business Analyst has the responsibility to analyze and document requirements from the business/customer to support the assessment of value for project creation including working within IT to identify potential solutions. Will act as a project manager for small to medium sized projects including coordinating tasks with several IT teams. They will work closely with the project team to ensure delivery of projects meet the approved scope, cost, schedule and quality for the project. They will manage the project risk and mitigation activities to provide alternative options to resolve the issues. Detailed Description: Performs tasks such as, but not limited to, the following: Facilitates workshops with the appropriate subject matter experts within the business to document the current as-is business process and map out the desired to-be processes, capturing details around business groups responsible for process steps within their swimlane, any key personnel indicators related to the process, and expected outcomes/benefits of the new process. Work with the appropriate IT Enterprise Architecture team to help identify the appropriate platform or technology to support the new to-be process Work with the Business Excellence (Organizational Change Management) team to identify the training and communication needs to support the process change. Qualify and help prioritize requirements and demands for small to medium initiatives Works with Enterprise architects / Center Of Excellence Leads/IT Business Partners to document/communication project needs/requirements Manage all aspects of small to intermediate projects through the project lifecycle, including project scope, schedule, resources, quality, costs and change Prepare realistic project plans, estimates and budgets, and track activities against these plans Manage task assignment to project resources and reporting on and managing project scope throughout the lifecycle Provide regular and accurate reports to stakeholders as appropriate Assists in documenting customer roadmap/strategy and IT strategy (quarterly) Knowledge/Skills/Competencies: Technical thinking skills. Demonstrable negotiation skills. Advanced verbal and written communication skills - experienced in defining business requirements, using industry standard business requirement process models. Creative problem solving experience. Ability to support IT projects. Defines, documents and carries out small / medium projects ( $200K, 6 months), actively participating in all phases. Effectively manages projects with 5 to 10 team members. Experienced in managing project deliverables of at least 1 third party vendor. Ability to effectively work within a team environment. Understanding of the enabling relationship between IT environment and business functions and processes. Celestica IT Architecture and Processes Process mapping and Project Management Understanding of finance terms and concepts Understanding of supply chain terms and concepts Understanding of manufacturing operations terms and concepts Relationship and facilitation Skills Organized and able to meet deadlines Functional Competencies: Knowledge of general IT Security practices Knowledge of risk mitigation and business controls Knowledge of data management and analytics Knowledge in delivering initiatives within the Operating Model Knowledge of program / project management Knowledge of architecture and solution integration Knowledge in business partnering Technical Competencies: Advanced understanding and experience acting as a strategic interface with the business and functional areas Advanced understanding and experience with program management Advanced understanding and experience of key elements of an IT Landscape, such as SAP, a Product Lifecycle Management platform, a Manufacturing Execution Systems platform, Advanced Planning systems used in Supply Chain, a Quality Management System, Data & Analytics platforms, and Integration middleware platform. Advanced knowledge and experience with customer and stakeholder engagement Understanding of business processes in theme areas such as Order to Cash, Procurement to Pay, Demand to Deliver, Production Planning and Scheduling. Physical Demands: Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Typical Experience: 6 to 8 years in a similar role or industry. Similar role or industry. Project Management Certification is an asset but not required. Typical Education: University degree in one of the following: Computer Science, Business Administration, Commerce, Industrial Engineering or a combination of work experience with education Notes: This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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Job Detail

  • Job Id
    JD962348
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang, Malaysia
  • Education
    Not mentioned