Job Description

Location: Kuala Lumpur, MY




Job Summary
Perform network support, policies and controls ensuring cost-effective Network Management solutions for Global/Country IT implementation/deployments.
Job Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Perform monitoring and support on all connectivity (e.g., WAN/LAN/network security/telecommunication/telephony systems) to ensure high availability and performance.
• Adhere to network standards and policies for Group/in-country deployments.
• Prepare and perform support within service level obligations and with minimal downtime.
• Assist Group-wide IT on architecture/designs/structures for future developments/configurations.
• Schedule and perform maintenance of network infrastructure as a part of the business recovery plans.
• Perform continuous improvement initiatives on new/change implementation and deployments.
• Produce conformance to network and telecommunication best practices, standards, procedures, guidelines and compliance with audit and industry standards (CSV, ICS, etc.);
• Ensure service level adherence and customer satisfaction.
• Build strong working partnerships with other IT teams, business stakeholders and users.
• Communicates user needs and priorities

• Bachelor\'s degree in Computing/Information Technology or equivalent;
• Minimum three years\' experience in a similar role;
• Demonstrate technical skills in WAN, LAN switches, firewalls, network optimization, load balancers, etc.
• Demonstrate knowledge of global WAN providers, Cisco, F5, Tipping Point, Checkpoint and Riverbed.
• Familiarity with IT service management frameworks.
• Demonstrate appreciation and respect for cultural sensitivities, especially in cross country/culture interactions.
• Proven competencies in handling confidential/sensitive information in an appropriate and secure manner.
• Demonstrate fluency in local language and ideally in English, both written and spoken.
• Be abreast of the latest technologies and technological opportunities.
• Proven basic numeracy and excellent quantitative analysis skills.
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word and PowerPoint)