Job Description

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals\' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco\'s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

Objective of the Position:

Provide Customer Master Data and other related processes such as Customer Material Info and Global Trade Licensing (GTS) processing support to deliver Master Data Management services to Elanco\xe2\x80\x99s customer in accordance with established Master Data Management processes and work procedures and in compliance with Elanco policies, FRC requirements and local company legal and statutory requirements (If applicable). Active governance of Master Data workflows, which connect multiple platforms across Elanco\xe2\x80\x99s infrastructure, ensuring that data created or changed via Global Data Model compliant and commercially accurate. Timelines and quality meet the agreed service levels and target. Lead others in small projects or troubleshooting investigation. Formally/informally oversee a small team of the day-to-day activities of work units related to project work Support or drive connecting people, processes, and other resources to deliver customer requirements

Functional Task (including but not limited to):

• Oversee and administer Master Data Management (MDM) workflows tools, processes, and the execution of mass updates. Lead the periodically data review and cleansing activities to raise the quality of each record to target levels.
• Oversee and ensure high quality and comprehensive validation of master data according to data governance standards and rules.
• All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Anticipate or identify and resolve, or collaborate with other teams, a range of day-to-day operational issues within the team that may impact cash collection/revenue recognition or trigger issues that may impact customer satisfaction within the relevant function/department or across the larger business area.
• Continuously strengthen the compliance culture within the team by ensuring that the delivery of internal controls, standards or rules, and service level and KPI targets is regularly reviewed and controlled.
• Ensure that deadlines for report submission are met consistently and customer or business partner queries are attended and resolved in a timely manner, responsible and proactive manner.
• Thinks and acts in collaborations with other departments or teams to drive cross-functional projects when opportunity arise, including continuous improvement initiatives, standardization and /or process control re-engineering.
• Enables the flow of information between individual teams and team members in terms of processes, incidents, documents, interaction models or other open topics, ensuring transparency and encouraging others to voice and participate in brainstorming sessions to facilitate discussions on process improvements.
• Formal or informal supervisor of a team. Coaches, develops, and inspires team of > 5 employees to help individuals reach their full potential.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

• Breathing and/or skill depth is required in multiple activities or processes related to Master Data Management.
• Meticulous in details and post good analytical skills.
• Demonstrates good judgment and solution orientation and ability to lead or formally/informally supervise a small team.
• Effectively coordinates work with others, determine priorities and independently complete assigned functional tasks and other deliverables.
• Anticipate and responds flexibly and empathically to customer needs. Effectively manage their expectations and identifies performances to increase productivity to exceed customer requirements.
• Ability to anticipate, identify and lead the day-to-day operational problems in team or collaborate with other teams to resolve cross-team issues impacting cash collection/revenue recognition or raise issues that may impact customer satisfaction.
• Challenge the status quo and recommend alternative solutions to improve existing processes or solutions and have the ability to provide key input or influence management into the key decisions that impacting related teams or local business area for a range of standard and non-standard operational process, projects or service activities.
• Strong organizational and multitasking capabilities. Positive working attitude with a high degree of initiative, and flexibility in adapting to a non-routine, fast paced environment, and tight deadlines.
• Ability to lead and manage the budget for medium-scale projects or programs with moderate risks and resource/financial requirement while continuing to achieve routine goals.
• Ownership for all applicable SOX and Operational Controls in own work unit.
• Proven interpersonal and influencing skill as frequent communication with stakeholders from different levels and various department of an organization. Act as key resources within business area.

Requirements:

• Diploma/Degree in Finance/Accounting, Business Administration with > 7 years of related industry experience or equivalent in Master Data Management or other accounting function in an MNC or Shared Service.
• Requires business and/or technical knowledge and business knowledge and experience to improve products, processes and services of Master Data Management.
• Comprehensive technical knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in direct or coordinate resolving the medium to high complexity tasks on day-to-day activities of a work units and leading the small to medium-scale projects or programs with moderate risk and resource/financial requirement.
• Lean/Six Sigma exposure or equivalent is desired.
• Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
• Self-motivated professionals with excellent people management and leadership skills. Experience in leading a team (people management), is an added advantage.
• Strong verbal and written communication skills with the ability to communicate in a clear manner across all levels of people.
• Proficient in English is mandatory; Any Asian language proficiency is a plus.
• Additional hours at critical times (e.g., month-end) may be required. Also, and on an exceptional basis, the role may require work on public holidays.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

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