Job Description

General Responsibilities

• Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation
• Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD
• Prepare, review, and consolidate countries\' requests for new developments/enhancements in ensuring a standardized and harmonized process
• Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process
• Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables
• Ensure adherence to service level agreement and processes
• Ensure availability of a single point of contact to user for prompt communication
• Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior team members

Requirements

• Bachelor\'s degree in Computing/Information Technology or its equivalent
• Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects
• Minimum of 3 to 5 years in designing and configuring SD module
• S/4 HANA (upgrade, rollout, or support) experience is preferable
• Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry
• Experience in implementing and supporting SAP applications
• Understanding of accounting business processes and other SAP integration points
• Ability to understand business processes from a customer perspective
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Requisition Number: 115424

Department: Information Technology

DKSH