Job Description

General Responsibilities Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD Prepare, review, and consolidate countries\' requests for new developments/enhancements in ensuring a standardized and harmonized process Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables Ensure adherence to service level agreement and processes Ensure availability of a single point of contact to user for prompt communication Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems. Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior team members Requirements Bachelor\'s degree in Computing/Information Technology or its equivalent Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects Minimum of 3 to 5 years in designing and configuring SD module S/4 HANA (upgrade, rollout, or support) experience is preferable Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry Experience in implementing and supporting SAP applications Understanding of accounting business processes and other SAP integration points Ability to understand business processes from a customer perspective Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint) Demonstrate fluency in local language and ideally in English, both written and spoken

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