Job Description

Role Responsibilities

Looking for Technical Support role for Online and Mobile Banking platform, support engineer responsible will be diagnosing and troubleshoot application code.

Responsibilities*

\xc2\xb7 Production support (Shift & Weekend Support)

\xc2\xb7 To resolve complex (L2) problem tickets.

\xc2\xb7 Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.

\xc2\xb7 Knowledge to handle problem tickets of a more complex nature.

\xc2\xb7 Effective engagement with Country CTM/TSM for any critical issues.

\xc2\xb7 Ensure RCAs are performed for high severity issues.

\xc2\xb7 Provide timely workaround solutions for failing issue pattern which requires source code fix.

\xc2\xb7 Closely track of Digital Certificate expiry and timely renewal of certificates and implementation

\xc2\xb7 Responsible for technical support, maintenance and documenting technical specification as part of a Production Support Team.

\xc2\xb7 L2 & L3 support with IAD (Impact analysis Document) preparation

\xc2\xb7 Participate in DR activities

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*
Technical Competency Name: Proficiency Levels
JAVA / J2EE / Spring MVC, Spring Boot & Hibernate Advance
DB 2 / Oracle Advance
Linux Core
OpenShift Core
Tomcat Core
Elasticsearch Core
AppDynamics / ITRS / Grafana Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered