Job Description

What you\'ll be involved in:

• Attach to high-value IT or engineering projects in the areas of innovative technical solutions, solutions development and delivery, project management, engineering system operations, infrastructure services support and management
• Be exposed to the areas of ITSM (service management) domain focusing in cloud ticketing system, pabx system, monitoring, service desk, dashboarding and automation
• Exciting opportunity to gain exposure in the trending areas of Data Analytics, Automation, Cloud and Customer Services
• Develop a rewarding career in an advanced, fast-paced and multicultural environment.

Job Requirements

• Bachelor / Master degree in Computer Science, Electronic / Electrical / Information Engineering, Data Analytics, System Engineering or related disciplines with less 0 - 2 years of full-time working experience
• Good presentation, interpersonal and communication skills
• A team player with good analytical and problem-solving skills and who relishes challenges
• Good command of spoken and written English & Cantonese (primary)
• Preferable working knowledge in service desk, helpdesk and call center for IT support
• Effective verbal and written communication in English & Cantonese (primary)
• Positive attitude, fast-learning, and able to perform in challenging environment
• Self-directed and able to work without supervision
• Energetic and eager to tackle new projects and ideas
• Team player with well-developed interpersonal skills who is comfortable in a cross-functional, multi-cultural environment

Additional Tech Responsibilities

• Develop, update and review SOP, Manual and Work Instructions
• Develop, update and review Knowledge Management (KB database)
• Participate in Service Improvement Plan and Continuous Improvement Plan
• Participate in Quality management for quality checking, verification and plan
• Report, review, and analyse ticketing data

Ref ID: 42878

Location:

Bangsar South, 14, MY

Business Unit: Lenovo PCCW Solutions

Full Time/ Part Time: Full Time

Job Function: Technology

Featured Job Category::

PCCW