Job Description

The Role Responsibilities

Strategy

Resiliency

• Play as a team member in SRE team to enhance application and infrastructure resiliency of service through self-healing and automated failovers - target a 99.9% up-time to customers.
• Oversee the planned / unplanned disruption of production infrastructure to ensure accountability for building resilient, always-on systems.
• Build resilience into the application so underlying system failures are handled gracefully and do not impact end users. Influence design / development teams to always be thinking of the rainy-day scenarios.

Efficiency

• Identify opportunities to eliminate all manual and repeatable activities (toil) via tooling and automation.
• Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues.

Capacity Planning

• Develop automated predictive analysis of future capacity needs and drive the proactive upgrade of service capacity well in advance.
• Using Standard Chartered\xe2\x80\x99 s SDI (Software Defined Infrastructure) develop auto-scaling to deliver robust resilience to fluctuations in critical service demand.
• Continuously monitor service demand / capacity for any discrepancies or spikes.

Business

Availability / Reliability

Take responsibility for meeting SLA / XLA expectations around the operability and reliability of our critical user service journeys, where our customers expect a 24x7 digital service offering. Examples of \xe2\x80\x9calways on\xe2\x80\x9d techniques to be used include caching, circuit breakers, dark and canary releases, store and service patterns and alternate user experience flows.

Latency and Performance

• Drive conversation around development velocity using SLIs / SLOs data to ensure development velocity vs. service reliability is optimized in partnership with Product Teams.
• Iteratively review SLI / SLO / Error Budget policy to ensure the quantitative indicators of customer experience are accurate.
• Where an increased focus on reliability is required influence senior stakeholders to ensure resourcing / effort is made available.

Processes

Transition to Production

• Champion and evolve continuous delivery best practice standards to reduce release related incidents, manual hands-off and achieve our aspiration of \xe2\x80\x9czero ops\xe2\x80\x9d.
• Partner with development teams to ensure applications are designed with scale, resilience, and performance in mind.

Monitoring

• Optimize monitoring to reduce false positive alerts.
• Creatively deepen monitoring capabilities leveraging the 3 tenets of observability \xe2\x80\x93 logs, metrics and traces.
• Ensure all critical user service journeys are traceable end to end.
• Ensure Production Solutions are fit for purpose. Where gaps are identified put a plan in place to uplift the toolset.

Risk Management

• Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control and mitigate risks.
• Ensure a full understanding of the risk and control environment within Technology Services.
• Ensure support procedures are in place and adhere to Group Security and Audit policies within Technology Services.
• Active engagement with all audit issues arising in this support environment.

Governance

• Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Other Responsibilities

• PEGA Certified Senior System Architect.
• Strong knowledge and experience on PRPC internals and product architecture.
• PEGA System administration knowledge and strong hands-on in PEGA tools including AES, PAL, PLA.
• Knowledge in JAVA, PL / SQL and Unix.
• Strong debugging skills and experience in Connectors and Services (Email, REST, FILE, MQ, JMS, etc).
• Strong debugging skills in PEGA and ability to play as independent contributor.
• Experience in JBOSS configuration for PEGA and DevOps model.
• Good Analysing skills command over written and spoken English.

Our Ideal Candidate

• Bachelor\xe2\x80\x99s in information technology or Computer Science

Role Specific Technical Competencies

• PEGA
• Java
• Shell Scripting
• Oracle DB
• DevOps Tools
• UNIX / Linux

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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