Job Description

General Overview Functional Area: Information Technology (ITM) Career Stream: IT Site Services (SSE) Role: Senior Technician (STE) Job Title: Senior Technician, IT Site Services Job Code: STE-ITM-SSE Job Level: Band 05 Direct/Indirect Indicator: Indirect Summary The Senior Technician, IT Site Services is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system. Detailed Description Performs tasks such as, but not limited to, the following: Provides direct support on all IT technical problems on the factory floor production lines Completes computer setup, operating system, clients software update, security patching and follows up on audit issues Provides daily support to end users and resolves eHelpdesk tickets Assists IT Solutions/Infrastructure Assistant or above on all functions Knowledge/Skills/Competencies Customer service orientation Troubleshooting & problem resolving skills Good Communication (both oral and written) Good knowledge of the Windows OS (server and client) and the desktop operating environment. Fundamental knowledge of networking concepts Fundamental knowledge of infrastructure diagnostic tools and processes Fundamental knowledge of end-point security management tools and processes Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Typical Education & Experience Diploma holder only with 3 years of relevant experience. Able to commit 12 hours of shift work Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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