Senior Telephone Operator/ Call Centre Team Lead

Petaling Jaya, Selangor, Malaysia

Job Description


MohonKelayakan

  • Possess at least SPM certification
  • Telecommunication/ Call Centre background is an added advantage
  • Good command in English
  • Able to work 6 days a week including weekends/PH
  • MUST Willing to work on shift schedule basis (3-shifts) / Public Holidays / Weekends
Tanggungjawab
  • To be responsible for smooth handling of incoming and outgoing calls
  • To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
  • To assist patient, make appointment through Arcus (hospital information system)
  • Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
  • Provide on the job training to new and existing staff
  • Prepare schedule for staff and ensure adequate staff on duty per shift
  • Any other adhoc jobs may be assigned from time to time
Manfaat
  • Contractual bonus and Performance bonus.
  • Medical, Dental and Optical benefits. .
  • Career Development: Training, Annual Talent Review, Career Planning.
  • Rewards and recognition: Long Service Award.
  • Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
  • Open communication. Young, energetic and fun working environment.
KemahiranProficiency in telephone systems Excellent customer service Strong communication skillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1062425
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned