Senior Telephone Operator/ Call Centre Team Lead
Petaling Jaya, Selangor, Malaysia
Job Description
- MUST Willing to work on shift schedule basis (3-shifts) / Public Holidays / Weekends
- To be responsible for smooth handling of incoming and outgoing calls
- To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
- To assist patient, make appointment through Arcus (hospital information system)
- Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
- Provide on the job training to new and existing staff
- Prepare schedule for staff and ensure adequate staff on duty per shift
- Any other adhoc jobs may be assigned from time to time
- Contractual bonus and Performance bonus.
- Medical, Dental and Optical benefits. .
- Career Development: Training, Annual Talent Review, Career Planning.
- Rewards and recognition: Long Service Award.
- Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
- Open communication. Young, energetic and fun working environment.
- Annual Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Performance Bonus
- Medical and Hospitalisation Leave
- Medical Insurance
Ricebowl
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Job Detail
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Job IdJD1064902
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned