Job Description

Description

PRIMARY OBJECTIVE:

• Responsible for all SBG/SFG testing services under the RHB Banking Groups inclusive Regional Offices and overseas branches.
• Lead and manage large scale, complex., high cost program successfully and add the highest value to the organisation in software testing.
• Develop and set the strategy directions for the program and align the program to business and organizational objectives
• Identifies cross business unit optimization opportunities and drives improvement effort in order to improve operation efficiency as per RHB Group target.
• Lead, supervise and manage Test Environment Manager, Senior Test Engineer, Test Automation Engineer, Test Engineer, contract resources, vendors under the program/section. Building up and leading the Testing Team to the success of project.
• Recognized as strategic leader across RHB group at Enterprise level. Acknowledged as subject matter expert in technical testing, test architecture, test automation, guideline and policy.
• Build strong stakeholders relationship both with internal and external, influence stakeholders ensuring it is aligned to organizational objectives.
• Manage the communication on updates to Senior Management, PSC, SBG/SFG Heads, SBS/SFS of the test architecture, test progress, test strategy, test audit, and training
• Establish Enterprise level of Test Methodology, Performance Test Framework, Test Automation
• Frameworks (i.e. best practices) in order to align with the business and organization objective
• Develop training plan and career advancement for the staff. Coach and guide staff to meet the plans
• Manage and own the Bank's test environments for critical applications and test environments for testing tools.

KEY RESPONSIBILITIES:

• Provide technical advices to Project stakeholders (i.e. Project Sponsor, Project Director, Project
• Manager, Business Users, Application Development team, Infrastructure team, IT Security team)
• pertaining to technical testing such as performance test, data conversion, migration testing, software automation testing and Operational Readiness Testing (ORT).
• Establish and execute effectively the Test Governance Framework in order to address Audit, Risk and Compliance matters (i.e. BNM guidelines, and/or other regulatory bodies) during the execution of IT projects, working closely with the Project Managers
• Develop KPIs to track efficacy of test environment delivery efforts
• Drives resolution of difficult situations pertaining to technical testing that have significant business impact in RHB Group (across LOBs and Regions)
• Implement Testing processes for TCOE setup at the program and project level by collaborating with all internal and external key stakeholders
• Develop and execute efficient communication strategy for ensuring communication with all levels of management within the team.
• Drive and implement the use of automation testing tools and performance testing tools across technology platforms to ensure the team stay current on emerging tools, techniques, and technologies.
• Defines the metrics to be collected to monitor the performance and effectiveness of testing for a program or organization
• Be the Subject Matter Expert in technical testing to manage staff activities in providing solutions and solving complex business/technical issues within established policies.
• Identifies and recommends improvements to methods and standards for a programme or organization through an assessment of current testing practices (e.g. test environments, test automation framework), and supports implementation of recommended improvements
• Ensure that seamless test environment support is provided & avoid test environment downtime

People / Resources

• Mentor / coach the resources on testing processes to ensure they are able to advance their career in Testing industry
• Supports team in execution of responsibilities removing barriers when necessary especially in technical test
• Retain skilled testing personnel to ensure the team is able to deliver task efficiently and in-line with the team goal.
• Manage the team cost to lower cost that is in line with the Group's cost saving initiatives
• Responsible for the administration, supervision, coaching, appraisal, development and performance management of staff working in the Section.
• Maintain Section and Team structure sufficient to meet and support the Group Projects aligned to Group goals and Vision
• Constant review and ensure the projects undertaken by team members meeting the Testing goals and objectives
• Manage and develops team staffing plan, identifies hiring need, develops the position description, conduct recruitments
• Manage suppliers' contract, drive contracts discussion with suppliers, identifies the areas of negotiation, facilitate the negotiations sessions with suppliers

Requirements

REQUIREMENTS:

Formal Education:

Bachelor's degree in computer science, IT, business or any related discipline

Professional Accreditation (ISTQB), one or more:

• CTFL-TA (Certified Test Foundation Level - Test Analyst) (*mandatory)
• CTFL-AT (Certified Test Foundation Level - Agile Tester)
• CTAL-TM Certified Test Advanced Level - Test Manager) (*preferred)
• CTAL - TTA (Certified Test Advanced Level - Technical Test Analyst)

Preferred level of Experience (by years/function/industry):

• Minimum 13 years' experience in test management, systems development lifecycle, with successful track record in leading, managing and delivering IT projects/program in technical testing, test infrastructure and tools.
• At least 10 - 12 years of working experience in Banking/Financial Institution environment and possesses business acumen and strategic planning abilities
• Has experience to manage a large team size of staffs (direct employee). Leading a team of Test Management Professionals comprising Test Environment Managers, Test Leads, Test Automation Engineers, and Test Engineers
• Has experience in a wide variety of testing efforts, techniques and testing tools for functional and technical
• At least 5-10 years of experience in leading large IT program teams in Banking related domains in testing areas
• Technical Leadership and experience with agile
• Highly competent is managing stakeholders and coordinating tasks among developers, IT personnel and vendors.

Other skills required:

• Knowledge of all aspects of the software engineering process (i.e. Project SDLC) in Agile methodology and Waterfall methodology
• Excellent written and verbal communication skills.
• Assertive, results-oriented with excellent relationship building skills.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards