Service Admin
Labuan, M15, MY, Malaysia
Job Description
Job Title: Service Admin - Proton Labuan
Location:
Labuan, MalaysiaEmployment Type:
Full-TimeAbout the Role
We are looking for a
dedicated and customer-oriented Service Admin
to join our Proton Labuan after-sales team. The Service Admin plays a key role in ensuring customer satisfaction by providing excellent customer service, managing repair orders efficiently, and ensuring smooth coordination between customers and internal teams.Key Responsibilities
Greet customers and assist them in understanding their service and repair needs. Prepare accurate job cards and service quotations using the Proton SAP system. Explain service recommendations, repair costs, and timelines clearly to customers. Coordinate with technicians to ensure timely and quality service completion. Update customers on vehicle repair status and obtain approval for any additional work. Conduct vehicle delivery and review completed repairs with the customer. Handle warranty claims and ensure compliance with Proton service standards. Maintain proper records of service appointments, invoices, and customer feedback. Strive to achieve customer satisfaction targets and workshop efficiency KPIs.
Requirements
Good communication and interpersonal skills in English and Bahasa Malaysia. Strong organizational skills and attention to detail. Passionate about cars and committed to delivering an exceptional customer experience. Must posses Driving License
Job Type: Full-time
Pay: From RM1,700.00 per month
Work Location: In person
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Job Detail
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Job IdJD1287072
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLabuan, M15, MY, Malaysia
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EducationNot mentioned