Job Description

Key Responsibilities:

1. Sales Performance & Smart Selling

Achieve sales, throughput, and focus product targets using effective selling strategies. Promote additional services where appropriate to increase revenue and meet branch targets.

2. Customer Satisfaction & Communication

Enhance customer satisfaction by listening attentively and securing approval for additional jobs. Provide clear explanations of work done, charges incurred, and ensure timely delivery as promised.

3. Customer Experience & Service Excellence

Create an exceptional customer experience through a positive and proactive customer service approach. Handle customer inquiries and feedback professionally to build long-term trust and loyalty.

4. Service Campaigns & Operational Support

Actively participate in service campaigns, Fix-It-Right programs, and follow-up cases. Monitor and update customers regularly on parts back orders and major repair job progress.

5. Documentation & Warranty Claims

Ensure prompt and accurate submission of technical reports and warranty claims. Manage branch goodwill claims in line with approved guidelines and timelines.

6. Service Delivery & Time Management

Ensure all vehicles are completed and ready within the committed time frame. Consistently deliver high-quality service that exceeds customer expectations.

7. CSI Achievement & Team Contribution

Contribute to the branch's Customer Satisfaction Index (CSI) goals through quality service. Support team initiatives aimed at improving overall customer satisfaction and performance.

8. Compliance & Flexibility

Follow internal operational procedures and compliance requirements set by the distributor. Carry out any additional tasks or assignments as instructed by your superior when required.

Qualifications for Service Advisor

Minimum Diploma in Auomotive Engineering/Mechanical Engineering/Business Administration OR equivalent with Automotive related experience. At least two (2) years of working experience in CRM, customer service and marketing communication. Fluent written and spoken in English & Bahasa Melayu. Good understanding of customer segmentation and demographics. Ability to interact with all levels of people to address arising issues. Strong interpersonal and communication skills. Independent and able to work under pressure and multitasking environment. Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Additional leave Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person