Job Description

Organization

Volvo Trucks

Position Description

Mission/purpose of the Job

This position is responsible for selling and schedules needed service work in the service department.

Key responsibilities/Accountabilities

• Carry out all kinds of customer appointments raise preliminary repair order in GDS and record estimated time on planning sheet for short- and long-term work.
• Carry out planning of customer requested work and overview / follow up daily work production in workshop acc. to pre-appointed agreements with customers.
• Obtain customer approval / agreement for work to be performed and inform estimated repair cost and delivery / pick up time.
• Submit preliminary repair order to parts team for parts preplanning and order.
• Finalize the preliminary repair order using VST. Perform elementary diagnosis with customer for preparation of repair order.
• Print and distribute the repair order with necessary check sheets attached to workshop.
• Maintain communication between mechanic/foreman and customer.
• Supervise all subcontracted jobs and create requisition for sublet work.
• Close and invoice the repair order upon job completion with relevant labour hours, sublet cost and parts.
• Ensure that the delivery order (invoice) is completed, ready and can be presented and to the customer upon collection time. To control payment code as well.
• The Service Advisor shall advise customers for any campaigns, warranty or goodwill, and any further actions that are needed
• Prepare reports to customers as and when required
• Responsible for parts pricing and discount within the dealer discount structure
• Work closely with foreman on warranty and Service agreement claim submission, accuracy and timely matter
• Any other business as assigned by supervisor.

Your Profile

• Minimum 3-5 years' experience, experience in automotive industry is added advantage
• Good knowledge of customer care and communication. Fair knowledge of workshop business administration.
• Good Communication and interpersonal skill
• Able to speak Bahasa Melayu & English.
• Possess e-license will be an added advantage
• Basic knowledge in heavy duty truck maintenance and repair.

Functional Area

Aftermarket

Travel Required (maximum)

Occasional Travel

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group's leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Employment/Assignment Type

Regular

Last application date

20-Nov-2022