Job Description

The Service Advisor\'s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers\' concerns with accurate repair descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Acecourt Auto Sdn Bhd is a 4S Service centre designed to offer Ford\xe2\x80\x99s fast-growing customer base in Taiping the very best sales and aftersales experience. This world-class upgraded showroom and service center is part of Ford and SDAC\xe2\x80\x99s network expansion and customer service enhancement plan. Together with Ford, we continue to make it our top priority to ensure that customers get the best service throughout their ownership experience. This upgraded facility is equipped with the latest Ford diagnostic tools and is staffed by Ford-certified technicians. All Ford dealership employees, including technicians, sales and service staff, have received Ford\xe2\x80\x99s globally recognized training to develop their expertise and serve customer needs. We want all our customers to know that purchasing a new Ford vehicle is just the start of their ownership experience and we are here to support them every step of the way. The upgraded service area of Acecourt Auto is a significant milestone in our shared commitment to offer customers an even better experience.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent