Job Description

? Attend to customers' queries, provide explanation & advice and manage customers' needs and expectation, interpreting and relaying customers concerns and comments to the workshop team.

? Manage customer service appointments and prepare estimation cost on repair work quotation, obtain customer's approval on work to be done.

? Promote service and parts sales.

? Ensure the customers are consulted and agreed to any additional services to be performed.

? Communicated estimate completion time, regular updates and follow through on each customer's vehicle.

? Coordinate with technicians on work progress status and inform any delay to customer accordingly.

? Periodically checking on the progress of the vehicle during servicing and contact customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges begin billed.

? Ensure that the customers are comfortable and delighted throughout their experience while their vehicles are being serviced.

? Ensure all jobs are completely closed by following through with the documentation's and collection of payment.

? Create and update customer data in the system.

? To response with customer-oriented to complaints.

? To make a priority treatment for complaint cases with regard to deadline and capacity planning.

? To follow-up actively after work has been completed.

? Maintaining customer relation and ensure satisfactory service.

? Maintain internal relationship across departments.

? Any other tasks as assigned from time to time.

Requirements:

? Candidate must possess at least a Diploma, Bachelor's Degree, Professional Degree in Automotive Engineering or any technical discipline.

? Minimum 2 years of working experience in automotive environment/ service center or related field required for this position.

? Strong communication skills including good command of spoken and written English and Bahasa Malaysia.

? Able to converse in any of the Mandarin dialects would be an advantage.

? Excellent team work and a pleasant personality, professional and performance oriented.

? Strong customer service mentality.

? Able to work with minimum supervision and under pressure.

? Self-motivated with good problem solving and decision-making skills.

? Proactive, Flexible and multi-tasking responsibilities.

? Working experience as technicians in the automotive industry or in dealer (After Sales) will be an added advantage.

? Computer literate.

? Applicants must be willing to work in Juru (Bukit Mertajam).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Additional leave Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person