Service Captain Shaftsbury Square Cyberjaya
Cyberjaya, Malaysia
Job Description
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Service Captain responsible for facilitating or providing assistance to all customers queries/request and to ensure to deliver consistent and excellent customer service to all customers. Main Responsibilities:
All of our staff fully taken covid 19 vaccine and wearing mask at all times Ability to commute/relocate:
- Familiarize with the restaurant set-up and all the food & beverage items on the menu;
- Perform pre-operation and side station preparations;
- Greet and seat customers proactively;
- Present customers with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc.;
- Give suggestions and also try to upsell where applicable;
- Take orders from the customers and to take note of any special requirements;
- Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed;
- Coordinate with the kitchen team to ensure prompt and smooth delivery of items;
- Serve the items to the customers as per the course of order;
- Stay alert and attentive to guest needs to ensure proactive service delivery at all times (clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc.);
- Check on customers\xe2\x80\x99 dining experience discreetly and when appropriate;
- Close the bills accurately and promptly;
- Encourage customers to complete dining experience feedback form. Reviewing customers feedback and develop/implement ways to improve customer service experience;
- Bid fond farewell to customers;
- Attend to customers\xe2\x80\x99 queries, needs and other special requests professionally and promptly;
- Take ownership of feedback received by customers and seek assistance from Restaurant Manager if necessary to ensure prompt follow-up with customers and ensuring their satisfaction;
- Perform general housekeeping and basic cleaning tasks of the restaurant as directed; and
- Assist with stock taking and pantry organization when needed;
- Minimum SPM certification;
- Applicants with 1 - 2 years\xe2\x80\x99 experience in Food & Beverage, Hospitality, or familiar industry will be an added advantage;
- Open to candidates with different working experiences or minimal working experience as extensive training will be provided.
- Able to communicate in both written and verbal for Bahasa Malaysia and English language; able to speak Chinese is great advantage.
- Team player who is highly independent self-motivated results-oriented and innovative;
- Pleasant personality with good problems solving skills; and
- Excellent communication and interpersonal skills.
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
- Rotational shift
- Overtime pay
- Performance bonus
All of our staff fully taken covid 19 vaccine and wearing mask at all times Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (Required)
- hotel & restaurant: 2 years (Required)
- Health insurance
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Job Detail
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Job IdJD919749
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCyberjaya, Malaysia
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EducationNot mentioned