Job Description

Position : Service Desk Agent (Korean Speaker) Working Hours : Monday - Friday (0800 to 1700) Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance) Requirements 1. High school or technical school diploma required 3. Fluency and Literacy in English & Korean required (speak, read & type). 4. Willingness to follow Korean working hours and public holiday Overall Responsibility Diagnose and troubleshoot technical issues, including hardware & software problems, account setup and network configuration Talk clients through a series of actions, either via phone, email or chat, until they\'ve solved a technical issue. You will use email, text and chat applications to give clients quick answers to simple IT issues. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Refer to internal database or external resources to provide accurate tech solutions Ensure all issues and outcomes are properly logged within the ticket management system WHAT WE OFFER A dynamic and friendly team Good learning opportunity Positive environment and culture Serious applicants can send your updated resume to [HIDDEN TEXT] -Subject: Job application for Service Desk Agent (Korean Speaker) -Please also provide your expected salary and notice period Due to high number of applicants, only qualified candidates will be contacted for interview. We thank you for your application .

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