Job Description

• 12-months contract with Contract Completion Bonus (renewable) or Permanent.

• Monday - Friday, 8-hours working (with 1-hour lunch break)
• Rotational shift arrangement (earliest shift at 7:00 am, last shift ends at 8:00 pm)
• Korean Speaker preferable as role requires candidate to deal with Korean speaking clients.

• Min SPM qualifications.
• Candidate with no experience in helpdesk is fine as training will be provided.
• Fresh graduate are welcome.
• Able to work on shift.

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Company Information Security Policies and report any
• Ensure Department/Contract meets SLA performance targets
• Maintain and improve customer satisfaction levels
• Understand and adhere to policies and procedures
• Demonstrates relevant Winning Together values
• Keep skills up to date with IT industry standards as appropriate to the role/Contract
• Attain and maintain accreditations as appropriate to the role/Contract

• 14 days Annual Leave & 14 days Medical Leave
• Insurance Coverage
• 1-month Completion Bonus

• Training Provided
• 5 Working Days
• Allowance Provided
• Language Allowance
• Near to Public Transport