Service Desk English Kl
Job Description
Overview:Qualifications:Graduate of any bachelor\xe2\x80\x99s degree Course.Open for undergraduate completed at least 2 years with 2 years relevant work experience.Basic knowledge of computer systems and highly trainableExcellent communication skills and passion for Customer ServiceLanguage proficiency in English is a must. Japanese, Bahasa, and/or Mandarin is preferred. Responsibilities:Assists users through Phone, Chat, Email or tickets raised via Portal following proper Incident Management processes and procedures.Log, validate and diagnose user issues, on the full range of products and applications used.Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.Escalation and management of interactions to agreed service levels.Being responsive to clients whilst following the principles and procedures of the quality management system.Demonstrate excellent customer service in all user interactions.Contribute to continuous improvement of the service.
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Job Detail
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Job IdJD1049379
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned