Job Description

Service Engineer \xe2\x80\x93 Drives Business

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Join us as Service Engineer for the Motion Drives Business Area where you will execute installation, commissioning and service work for low voltage and medium voltage drives according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. Reporting to Service Manager and will be based in Petaling Jaya, Malaysia.

Your responsibilities

• Applying safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
• Contributing to customer satisfaction by planning and executing service work according to customer order and expectations. Understanding of sense of urgency and care in the direct area of responsibility
• Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
• Working with the customer on site to identify opportunities for improving the customers operations and eliminating pain points
• Performing field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing all documents and customer reports to be signed by the customer representative. utilize all relevant tools, reporting work done in a timely manner and following up when needed
• Troubleshooting Equipment/Process failures and requests proactive corrective actions and making recommendations to avoid repeating the problem in the future
• Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality

Your background

• Diploma or Degree in Electrical/Electronic Engineering. Fresh graduates are encourage to apply for those who are keen on hand-on job
• Minimum 3 years/above working experience in Drives/Inverter products/system
• Able to work independently locally, oversea (onshore and offshore). Possess own transport and able to travel with short notice
• Good knowledge in computer skills especially Microsoft Office, SAP etc.
• Able to advise and support customer on technical problem solving
• Experience in Service within heavy industry specifically with exposure to drives/Inverter product/system
• Good communication skills with a collaborative and solution-oriented approach

Benefits

• Life insurance
• Accident insurance
• Paid Parental leave (gender neutral)
• Sick pay

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated. Work model: on site #LI-onsite Work model: hybrid #LI-hybrid

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