Job Description

• Safety & Wellbeing
• Management of SHE responsibilities for VTM facility
• Ensure people go to work and go home safely everyday
• Coordinate and work with SHEQ Manager to depot and customer site processes and guidelines
• Cultivate the right safety behavior within the team

Uptime Excellence

• Forward planning to build alliances and partnerships with other business line.
• Operations management of work flow through VTM service facility including prioritozation of WIP
• Operations management of FS work flow via 3rd party contractors in Singapore with coordination with Service planner
• Spare part and inventory management
• Analysis and create a troubleshooting protocol and standards within ASR
• Drive connectivity as a business tool, gaining insights and driving learning through the organization
• Identify and address problems and opportunities in service strategy for the company to outperform the competition
• Zero breakdown

Customer ultimate experience excellence

• Resolve customer disputes with regards to all service deliverables and their performance
• Visit and evaluate customer feedback, take corrective actions, provide advice and training when

required

• Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.

Operational Efficiency

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Headcount planning of internal and external resources to ensure the efficient arrangement of

technicians\' daily assignment to improve organizational processes, and work to improve quality, productivity, and efficiency.

• Responsibility for service reporting, as well as FSE utilization in Malaysia and Singapore

• Meeting the customer service requirement
• Administrate, monitor and execute service plan and related services to the customers in conjunction with service planner

• Administrate, monitor and execute the 24-hour customer-care system
• Maintain relevant records and report on regular intervals on service operations performance
• Implementation of all fleet maintenance procedures related to service operation.
• Coordinate with person(s) responsible to reinforce strength and improve weakness in the workflow chain
• Improvement projects to increase agility, speed to solution, ops cost and other operational KPI

Digital tools (360 degree views on service operations)

• Drive transparency within the operations team
• Continuously improve information at a fingertip
• Roadmap to use data to drive learnings, improvement projects and decisions

People Management

• Plan, prioritize and organize tasks and activities for the service team to maintain highest productivity and quality.
• Responsible to equip the service team with all necessary tooling and equipment relation to their scope of work
• Monitor the performance and evaluate the training needs for all staff under your supervision.
• Assess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.
• Help promote a company culture that encourages diverse team with top performance and high morale.
• Maximize technician efficiency scorecards reinforce strength and improve weakness with training

plan

• Ensure your team can grow to the next steps with right competence mix in the organization to provide our customers ultimate customer experience

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco