Job Description

Service Sales Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. Join us as Service Sales Specialist for the Robotics and Discrete Automation Business Area where you will be responsible for sales of products/systems/services within a designated market in accordance with strategy. Building long term customer relationships and managing resolution to specific customer needs and issues. Identifying and developing sales opportunities. Reporting to Service Sales Manager in supporting, developing the sales organization to exceed sales target through high performance and high levels of customer satisfaction. This position will be based in Subang Jaya, Malaysia. Your responsibilities Creating, planning, and implementing sales strategy, strategic sales and business development initiatives, in alignment with global sales strategy. Achieving sales targets in respect of both budgets and sales efficiency Establishing sales targets and ensuring sales achievement through regular overseeing, definition and implementation of improvement plans as needed Selling products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product/systems/services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the sales process Preparing sales plans using company tools. Performing regular status reviews and proposes, recovery plan(s) in cases of potential order shortfalls Creating added value for the customer, ABB and ensuring the successful outcome of transactions, contracts, and proposals by using effective sales techniques. Communicating details in accordance with ABB offering and strategy (delivery time, payments, and general terms and conditions) Ensuring efficient marketing activities and value proposition to customers. Identifying and driving the development of new market opportunities in the designated market and ensuring know-how sharing and cross-collaboration Managing administrative procedures in sales processes, and supporting collection, project management activities when needed Preparing offers in coordination with the bid and proposal department and/or the Marketing Manager and ensuring appropriate technical and financial aspects of offers, including prices and trading conditions Your background Degree in Electrical/Mechanical/Mechatronic Engineering or equivalent Minimum 3 to 5 years of experience in Automation or Robotics Business. Fresh graduate are welcomes to apply Experience in sales and customer service will be desirable Focused and self-motivated marketer, with creative and analytical skills Highly effective individual who has an absolute eye for detail and focus in improving business performance through campaign/workshop execution, reporting and evaluation A collaborative, solution focused approach with strong written and spoken communication skills Benefits Life insurance Accident insurance Paid Parental leave (gender neutral) Sick pay More about us ABB Robotics and Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world\'s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world\'s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics

foundit