Job Description

Position : ServiceNow Developer

Seniority : Intermediate (3 to 5 years experience)

Work mode : Hybrid
Prerequisite : Application to open to Malaysian and Malaysian PR Holders only

Salary : Best in the market ( Based on years of experience )
Tenure (Months) : 12

Role & Responsibilities:

• Implements computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
• Get used to the Agile development process and reach the goal of each sprint.
• Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.
• Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes.
• Manage the setup, administration, and configuration of ServiceNow.
• Assist in the investigation and implementation of ServiceNow improvement projects.
• Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
• Collaborate with the rest of the ServiceNow COE team, FWD countries/BUs to configure and improve core platform capabilities in accordance with ITIL best practices.

• 3-5 years experience with ServiceNow administration.
• Minimum 5 years experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
• Experience in IT service management

• ITIL V3/V4 Certification.
• Certified as ServiceNow System Administrator (CSA)
• Certified as ServiceNow Application Developer (CAD)
• Certified Implementation Specialist (CIS) ITSM
• Micro certificate Integration Hub fundamentals

Oxydata Software