Job Description

Job Responsibilities

Operational Oversight:

Manage and monitor daily service operations across regional sites. Oversee service partner performance and ensure alignment with global service standards. Troubleshoot operational issues and implement corrective actions.

Operation Excellence:

Identify opportunities for process improvement and standardization. Collaborate with global teams to implement best practices and operational frameworks. Support digital transformation, automation initiatives and operation readiness.

Performance Monitoring:

Track service KPIs and operational metrics. Prepare performance dashboards and reports for regional and global leadership. Conduct root cause analysis and drive continuous improvement.

Compliance & Standards:

Ensure regional operations comply with global policies, industry regulations, and quality standards. Support internal audits and implement corrective measures as needed.

Stakeholder Coordination:

Act as a liaison between regional teams, global services, and external partners. Facilitate cross-functional collaboration to resolve service-related issues. Communicate effectively with internal and external stakeholders.

Project Management:

Lead or support regional service projects and initiatives. Manage project timelines, resources, and deliverables. Ensure alignment with global service goals and strategies.

Customer Experience:

Monitor customer satisfaction and service quality. Address escalated service issues and implement improvement plans. Collaborate with customer service teams to enhance the end-user experience.

Spare Parts Management:

Oversee regional spare parts inventory and logistics. Coordinate with supply chain teams to ensure timely availability and replenishment. Optimize stock levels to balance cost and service efficiency.

Reporting:

Prepare and present operational and performance reports. Provide insights and recommendations based on data analysis.

Requirements:

Bachelor's degree in operations management, Business Administration, or a related field. 3-5 years of experience in service operations, preferably in a regional or global context and team leadership. Proven ability to lead, motivate, and manage teams to achieve performance goals. Strong communication and interpersonal skills to foster a collaborative team environment. Proven experience in partner management, parts planning & management, customer service improvement. Experience with reporting tools and data analytics.

Skills & Competencies:

Service-Oriented Mindset: Passion for delivering high-quality service and improving customer satisfaction. Customer Experience Focus: Ability to understand customer needs and translate them into operational improvements. Analytical Thinking: Strong skills in data interpretation, KPI tracking, and performance reporting. Project Management: Ability to manage multiple projects and initiatives simultaneously. Communication: Excellent verbal and written communication skills across diverse teams and cultures. * Problem-Solving: Proactive in identifying issues and implementing effective solutions