Job Description

DescriptionPrimary Objective:

• System Related Technical matters
• System availability and online uptime within agreed SLA/OLA
• Day to day system operations
• Planning and Implementation of new products
• Enhancement and improvement of the system
• Staffs personnel relations and improvement
• Managing Section Budget

Key Responsibilities:

• Lead the team on the technical support for all the Software and Hardware which falls under Core Banking Services Administration (Mainframe) to attain 24 x 7 x 365 availability
• Perform yearly budgeting by forecasting capacity growth to steer technology refresh, supply contracts renewal and technology transformation to align with Group IT transformation initiative and strategy.
• Manage, track and monitor annual CAPEX and OPEX budget utilization to ensure cost effective- ness and the expenditure is in-line with Group\xe2\x80\x99s cost savings initiatives and strategy.
• Collaborate with department head to established direction, objective and performance KPI for Mainframe System Services team members for continuous improvement of service delivery and technical proficiency.
• Lead the team to manage on the scope of Core Banking Services overall activities such as installation, monitor, customize, tuning, configure, support and maintain Mainframe and all 3rd party product such as ZEKE, ZARA, LCM, Mobius, tape libraries, backup appliances, backup software and new initiatives.
• Lead the team to adhere on the 24X7 on-call support as part of rotating team coverage to address system anomalies escalated by operations and users.
• Collaborate with Head of Core System Management in recommending new hardware architecture, design, implementation to attain operation efficiency, cost effectiveness, resiliency and scalability.
• Lead the managers to ensure all activities have the established checklists, Standard Operating Procedures (SOP) and complies with bank\xe2\x80\x99s related policies and procedures to perform day-to-day operation and support tasks.
• Lead the team on managing the disaster recovery planning and testing as required to comply regulatory requirements and to meet defined RTO and RPO.
• Lead the team on managing all Mainframe projects or initiatives and have ability to run small to medium scale projects.
• Lead the team to adhere to change management and quality control processes to avoid any disruption to Core Banking System environment which directly impact system availability and customer business impact.
• Lead the team on the responsibility to address Core Banking System related incidents, outages, reviewing impact of supported systems, and troubleshooting incident resolution. Adopt IT Service Management framework to respond to customer requested changes, issues, and enhancement requests in accordance to ISO/IEC 20000.
• Lead the team to ensure periodic capacity planning, trending and configuration management (asset management) for Core Banking Services components in accordance to ISO/IEC 20000 (ITSM) compliance.
• Lead the team to demonstrate skill in managing incident management skillset in resolving unplanned disruption or degradation of service either through a permanent fix, a workaround or a temporary fix to reduce overall customer business impact.
• Lead the teams in abreast with new technologies and Core Banking System solutions to ensure bank\xe2\x80\x99s storage environment is up to date with relevant capabilities.
• Lead and manage the team to be aware on the latest developments in Core Banking System field of expertise as well as knowledge of the bank\'s products, markets, objectives, and industry trends. Maintains an extensive and in-depth knowledge of existing and upcoming developments within the IT field through literature, journals, trainings, associations, and by attending conferences.
• Lead the team to demonstrate vendor management skillset in coordination of hardware replacement under technology refresh initiatives and relevant upgrades.
• Lead the team in the managing the compliance audits as required.
• Lead to team to ensure documents for Core Banking System team meet the quality and precise documentation relating to Mainframe architecture and inventory.
• Lead the team to manage migration relating to Mainframe to address Group IT obsolescence policy.
• Lead and supervise the team to build, install, customize, monitor, maintain and support engineered system hardware and software in accordance to Group IT transformation and initiatives.
• Oversee contingency plans and ensure their adequacy.
• Ensure prompt and efficient provision of IT implementation, maintenance and support capability.

RequirementsRequirements:
Bachelor Degree - Candidate must possess Minimum Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree in Information Technology field or equivalent..- ITIL V4 Foundation Certified preferredMinimum 7 years experience in supporting and operating group IT infrastructure.Advance knowledge in IBM system z Operating system and design architecture.Advance knowledge in Host LPAR designAdvance knowledge in Host High Availability

• Knowledge of Mainframe \xe2\x80\x93 CICS,NETWORK, VTAM, STORAGE, Product Installation, z/OS, Mainframe Product (ZEKE.MOBIUS,CCLCM,CODEC,MFE,ZARA,MF Tape Backup System \xe2\x80\x93DLM), IPL Mainframe System.

Good people skills and the ability to interact and communicate effectively across all levels of the organization.BenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank