AREAS OR RESPONSIBILITY Service Request Management - Review request and information provided by users. Communicate with users if insufficient details are provided. Incident Management - Review information, incidents, problems and analysis collected and escalated by IT Helpdesk team. Resolve Incident tickets with root-cause analysis, trouble-shooting and providing advises on Application system and processes Change Request Management (Enhancement and Operational CR) - Evaluate application Change Requests (CR) for enhancements and fixes . Ensure the integrity of the application system, new business practices, processes and enhancements are understood by the General Applications team. Implementing, configuring, code development and customizing enterprise portal solutions based on client requirements. Handle and deliver service request (SR), incident report (IR) and Change Requests (CR) within agreed defined SLA and KPI. Assist and support Function / team leads in planning, coordinating, and ensuring timely and quality delivery of CR enhancements As a SharePoint Architect, candidate must be able to design and create complex and sophisticated solutions utilizing Microsoft SharePoint Server 2019 and SharePoint Designer as well as various other .NET components. Utilize extensive SharePoint knowledge and experience to provide clients with high quality consulting service Provide guidance in the application lifecycle including engineering, project planning, project management, architecture and design SharePoint Web Governance, testing and quality assurance, deployment and operations. Successfully engage in the full lifecycle of Analysis, Design, Implementation and Support Receptive to performance and developmental feedback. Support the delivery of complex services, including supporting the work of colleagues JOB REQUIREMENTS Bachelor\'s degree in Computer Science, Information Systems or another field plus extensive hands-on experience 3+ years in SharePoint Administration and Architecture Design, Configuration and Implementation with SharePoint 2010-2019 1+ years of Customizing and Designing SharePoint Master Pages and custom layouts 2+ years\xe2\x80\x99 experience with customizing SharePoint site definitions Knowledge in Powershell & Dot Net Scripting and SharePoint custom feature development. Hands-on experience with SharePoint Designer workflows and customizations Experience in managing projects Knowledge of capacity planning and able to formulate scope and scale of project Strong business acumen, and able to provide solutions for business requirements Possess strong consulting and analytical skills Excellent in both spoken and written English. Good in spoken and written Bahasa and Chinese as added advantage Demonstrated consulting skills in both technical and business process decisions. Strong team orientation Proactive in managing issues and problems, comfortable with ambiguity Skilled at tackling unusual and complex challenges, can guide and advise others Willingness and ability to share knowledge Attention to detail Positive attitude with co-workers and clients Must be willing and available for business travel
ABOUT SYNOPSIS Synopsis is a recruitment platform specialized in Information Technology founded in 2020. We specialize in all aspects of technology hiring with a team of members who have built extensive networks across the banking, financial services, technology and commercial sectors. The technology used in our platform helps candidates to have better visibility and control over their application and personal information. This enables candidates to customize their profile to best portray their technical skills. Our interactive platform allows employers to assess candidates\xe2\x80\x99 profiles to analyze their skill and experience in a very time and cost-effective manner. Employers will now have access to the candidate\xe2\x80\x99s key information before hiring them. What makes us unique from the other recruitment firms and job portals is every candidate in our page has been pre-screened, pre-accessed and interviewed prior to publishing them on our platform.
Bachelor\'s or Equivalent