Job Description

Shipment Operations Coordinator

Location:

Mutiara Damansara, Petaling Jaya

Job Types:

Full-time, Permanent, Fresh Graduate

About the Role

We are looking for a motivated

Customer Service Coordinator

to join our team. This role involves managing booking processes, export/import documentation, and ensuring smooth operations in a fast-paced, 24/7 environment.

Fresh graduates are welcome to apply!

Key Responsibilities

Booking Process

Create bookings based on customer instructions Ensure compliance with rules, regulations, and country-specific requirements Process amendments or cancellations promptly Prioritize tasks using urgency and FIFO discipline Track errors and drive continuous improvement

Export Documentation

Prepare Bills of Lading (BLs) according to customer shipping instructions Validate BLs against compliance requirements Update revenues accurately per shipping instructions Maintain records in databases/Excel with error-free outputs

Import Documentation

Prepare arrival notices and import invoices on time Ensure invoices are raised accurately following checklists Record productivity in relevant applications Support regional requirements with timely execution

Qualifications and requirements:

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field 0-3 years of experience in customer service or operations (fresh graduates are encouraged to apply) Experience working in a 24/7 operations environment is an added advantage Willing to work on a rotating shift schedule Strong multitasking and time-management skills Fast and accurate typing skills Proficient in Microsoft Office (Excel, Word, Outlook) Excellent communication skills in English; proficiency in additional languages is a plus Highly detail-oriented, organized, and able to work independently
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Health insurance Meal allowance Opportunities for promotion Professional development
Ability to commute/relocate:

Mutiara Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

If 1 means beginner and 10 means experts, where would you place your English? Are you able to take on shift-based work? Which Microsoft Office apps have you used before? How many weeks of notice must you give your current employer?
Education:

Bachelor's (Preferred)
Location:

Mutiara Damansara (Preferred)
Work Location: In person